About The Position

We are seeking a hands-on Infrastructure Engineer with a Secret clearance to support and maintain the ServiceNow platform and its underlying infrastructure in a disconnected (dark site / air-gapped) environment. This role is responsible for designing, deploying, configuring, and maintaining secure, highly available infrastructure including servers, virtualization platforms, operating systems, and application deployments. The ideal candidate is proactive, security-focused, and experienced with VMware, Windows and Linux administration, automation, and restricted/offline environments. Basic database support may be required; deep DBA expertise is not necessary.

Requirements

  • Proven experience as an Infrastructure Engineer or similar role.
  • Strong hands-on expertise with VMware (vCenter, ESXi, templates, OVAs, cloning, deployment).
  • Solid Windows Server and RHEL/Linux administration skills, including Active Directory.
  • Experience building and deploying virtual images and application servers.
  • Scripting/automation proficiency (PowerShell, Bash; Python a plus).
  • Knowledge of security hardening and compliance frameworks (CIS, NIST, STIGs).
  • Experience operating in air-gapped or disconnected environments.
  • Strong troubleshooting, communication, and documentation skills.
  • Ability to work both independently and within cross-functional teams in high-security settings.

Nice To Haves

  • Basic MariaDB/MySQL administration.
  • Familiarity with enterprise backup and disaster recovery tools (e.g., Cohesity).
  • Exposure to ServiceNow infrastructure requirements.
  • Basic MS SQL support experience.
  • Knowledge of additional virtualization platforms (Hyper-V, KVM) or hybrid/cloud concepts.
  • Certifications such as VMware VCP, RHCSA/RHCE, Microsoft Windows Server, Security+, or equivalent.
  • Experience supporting secure government or large enterprise environments.

Responsibilities

  • Deploy, configure, and manage VMware vCenter, ESXi hosts, virtual machines, templates, and resource pools.
  • Administer Windows Server and RHEL environments, including Active Directory and identity services.
  • Create and maintain OVAs, golden images, and VM templates for consistent deployments.
  • Automate provisioning and maintenance using PowerShell, Bash, or similar tools.
  • Apply security hardening and compliance standards (CIS, NIST, STIGs).
  • Support offline patching, updates, and secure change management in air-gapped environments.
  • Ensure scalability, availability, and operational continuity.
  • Provide infrastructure-level support for a disconnected ServiceNow deployment.
  • Assist with application deployments, configuration, and troubleshooting.
  • Manage storage, basic networking, and backup/restore processes (e.g., Cohesity or similar).
  • Provide light support for related systems such as MS SQL tools (WSUS, Volume Activation).
  • Perform basic MariaDB/MySQL administration including configuration, backups, monitoring, and minor tuning.
  • Assist with availability and recovery activities as needed.
  • Partner with Architecture, DevOps, Security, and application teams to deliver compliant solutions.
  • Produce and maintain infrastructure diagrams, build guides, deployment procedures, and compliance documentation.
  • Contribute to incident response and root-cause analysis in secure environments.

Benefits

  • comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option
  • vision plan
  • dental insurance with the base dental plan option paid for by PGTEK
  • Life Insurance, Short and Long-Term disability, and Critical Illness insurance have premiums covered
  • matching 401(k) plan
  • discount on pet insurance through ASPCA Pet Insurance
  • Employee Assistance Program
  • generous amount of PTO and Holidays
  • Education Assistance Program is available after 12 months of employment
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