Infrastructure Engineer

River Valley Foods•Syracuse, NY

11h•$75,000 - $90,000•Onsite

About The Position

The Infrastructure Engineer is a senior individual contributor responsible for the execution, stability, and reliability of the company’s IT infrastructure. This role focuses on hands-on systems and network administration, proactive issue prevention, and high-quality technical execution under the direction of the Infrastructure Manager. Success in this position requires strong technical competence, ownership of assigned responsibilities, disciplined follow-through, and the ability to communicate clearly with both technical and non-technical stakeholders. This role supports the company’s STRIVE values—Safety, Teamwork, Respect, Integrity, Value, and Empowerment by ensuring employees can rely on stable, secure, and well-supported technology systems.

Requirements

5+ years of hands-on experience supporting production IT infrastructure environments.
Strong experience with: Windows Server environments Active Directory administration Virtualized server platforms (e.g., VMware, Hyper-V) Network fundamentals (switching, routing, VLANs)
Experience with backup systems and disaster recovery processes.
Familiarity with IT security best practices and data protection principles.
Experience working with ticketing systems and structured support workflows.
Strong analytical and troubleshooting skills
High attention to detail and follow-through
Ability to work independently with minimal supervision
Strong written and verbal communication skills
Ability to manage multiple priorities effectively
Willingness to be accountable for outcomes, not just tasks
Ability to stand and walk for extended periods; occasional lifting up to 50 lbs.
Occasional travel to company sites as needed.
Participation in an off-hours support rotation as required.
This position is not eligible for remote work.

Nice To Haves

Experience with firewall configuration and network security tools
Experience implementing and configuring network switches (Ubiquiti experience preferred)
Infrastructure monitoring and alerting tools
Scripting or automation experience
Exposure to cloud or hybrid environments (if applicable)
Experience supporting multi-site organizations

Responsibilities

Administer and maintain physical and virtual server environments to ensure stability, performance, and availability.
Install, configure, monitor, and back up servers in accordance with company standards and security requirements.
Manage Active Directory, including user accounts, group policies, permissions, and access controls.
Administer email systems and print servers, ensuring reliability and appropriate access.
Monitor system health and performance, proactively identifying and addressing potential risks before outages occur.
Support and maintain network infrastructure, including switches, routers, and wireless environments.
Troubleshoot network connectivity and performance issues, serving as an escalation point for complex incidents.
Configure and maintain VPNs, firewalls, and network security controls in alignment with cybersecurity best practices.
Plan and execute network infrastructure upgrades and improvements.
Maintain and support standardized desktop and endpoint environments.
Serve as an escalation resource for complex desktop, hardware, or application issues.
Deploy and maintain operating systems, updates, and applications in accordance with IT standards.
Partner with IT support staff to identify root causes and prevent repeat issues.
Provide limited training or guidance to end users when required.
Execute system patching, updates, and vulnerability remediation activities.
Support backup, disaster recovery, and incident response processes, including periodic testing.
Implement security controls and system hardening measures as defined by IT leadership.
Participate in security audits, risk assessments, and remediation efforts as assigned.
Create and maintain accurate technical documentation for systems, networks, configurations, and procedures.
Ensure documentation is current, accessible, and detailed enough to support continuity and troubleshooting.
Follow established IT change management and escalation procedures.
Execute assigned infrastructure projects and initiatives on time and with high quality.
Accurately estimate effort and timelines for assigned tasks.
Prioritize work based on direction from the Infrastructure Manager and business impact.
Communicate progress, risks, and issues clearly and proactively.
Provide professional, respectful, and responsive support to internal users.
Clearly communicate technical information to non-technical stakeholders.
Demonstrate patience, empathy, and accountability when resolving issues.
Escalate risks or unresolved issues appropriately and in a timely manner.