Infrastructure Engineer - Job #510

North County Regional•Los Angeles, CA

2d•$61 - $87•Hybrid

About The Position

Responsible for the building, monitoring, security and support of the IT infrastructure. Works in collaboration with other IT personnel and external support staff to build and maintain a robust IT infrastructure.

Requirements

Building, configuring, upgrading and supporting server farms in a Microsoft/VMware environment.
Experience setting up secure environments that meet compliance requirements, identifying and remediating problems with security configurations and responding to security incidents.
Installing, configuring, upgrading and supporting SharePoint and MS SQL environments.
Advanced knowledge of Microsoft service administration tools and protocols.
Advanced knowledge of the interaction between servers, security, network, and applications.
Demonstrated capability troubleshooting problems across multiple environments.
Ability to do security related tasks such as monitoring, patching, and data back-up and recovery.
Experience supporting MS Exchange and Microsoft 365
Experience with virtual backup tools such as Datto.
Analytical and Reasoning Skills
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Interpersonal Skills
Ability to build and cultivate relationships, work cooperatively, establish rapport and gain trust.
Ability to listen perceptively and actively, elicit pertinent information effectively and interact effectively with people from diverse cultures.
Ability to express a position professionally and respectfully, maintain composure and equanimity, and maintain open-mindedness.
Ability to accept feedback in a respectful manner.
Written and Verbal Communication Skills
Effective verbal and written communication skills indicating a professional, organized and effective manner, succinct approach, combined with the ability to simplify complex ideas when appropriate.
Ability to speak confidently in large and small settings.
Ability to write in a clear concise, coherent, courteous manner using proper grammar, syntax, and punctuation.
Organizational Skills
Ability to exercise duties in an organized manner.
Ability to plan, prioritize and complete duties in a timely manner.
Ability to be detail oriented.
Ability to multi-task.
Mathematical Skills
Ability to add, subtract, multiple, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
High school diploma or general education degree (GED); or equivalent combination of education and experience required.
4 to 6 years of related experience required.
A valid California Driver’s License and transportation, or acceptable substitute, and minimum liability insurance required.

Nice To Haves

Experience setting up co-location a plus.
Experience setting up and supporting virtual desktops such as Citrix is a plus.
Bachelor’s degree (B.A. or B.S.) from a four-year college or university; or equivalent combination of IT education and experience preferred.
5 to 10 years related experience preferred.
Non-profit experience helpful.
Microsoft Certifications preferred.

Responsibilities

Designs system infrastructure to meet business requirements in collaboration with architectural resources.
Participates in the planning, selection, installation, configuration, and testing of devices, server hardware, software, LAN and WAN networks, recommending system and operational policies and procedures.
Builds, connects and maintains the IT infrastructure such as servers, end user and network devices, virtualization, security, telephony, and software.
Provides engineering input on any changes proposed to the existing environment, including the build out of new offices.
Ensures security policies are effective and are being followed in the setup and maintenance of the infrastructure whether completed by internal staff or contracted resources.
Troubleshoots infrastructure related issues escalated by Level 1 and 2 staff and documents solutions.
Maintain up-to-date diagrams of the infrastructure environment.
Monitors servers and storage performance; designs and implements data protection; ensures backup and recovery processes are viable.
Backs-up and recovers the infrastructure.
Primary disaster planning, testing and recovery.
Primary engineer to respond to security incidents.
Administers the Everbridge Mass Communication System.
Patches software and hardware to ensure that security requirements are met.
Performs other duties as may be needed or assigned.

Benefits

Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only. We also provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs.
Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents
Pre-Tax Flexible Spending Account for eligible health care expenses
Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses
No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees
No cost Vision plan for employees and eligible dependents
Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees
NLACRC offers two (2) deferred compensation plans - 457 and 403(b)
Participate in the Public Service Loan Forgiveness program
Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time
Holidays – NLACRC offers 12 paid holidays throughout the year
Most positions are offered a hybrid – remote option