Infrastructure Engineer (Green Bay, WI)

Nsight•Green Bay, WI

About The Position

The Infrastructure Engineer is responsible for planning, installing, documenting, and supporting the IT infrastructure. This role requires an understanding of fundamental concepts, practices, and procedures in infrastructure technologies. This includes, but is not limited to, enterprise storage, compute, networking, virtualization, load balancing, firewalling, and backups. The Infrastructure Engineer proactively identifies areas for improvement, participates in problem identification and resolution, and ensures optimal system performance, high availability, and reliability.

Requirements

Education: Associate degree or bachelor’s degree; or equivalent education and experience.
Technical Experience: One to five years of experience working in a LAN/WAN environment and an IT infrastructure environment with enterprise technologies in networking, firewall, virtualization, storage, load balancing, and backups.
Other: Valid Driver’s License required.

Nice To Haves

Certifications: Networking, VMware, Citrix, or Cisco Certified Professionals are preferred.

Responsibilities

Customer Service
Understands department priorities and actively contributes to objectives.
Provides periodic after-hours on-call support and responds to system failures.
Creates detailed documentation on IT infrastructure use and troubleshooting.
Communication
Informs peers, end users, suppliers, and leadership about trends, significant problems, unexpected delays, and changes to the environment.
Keeps customers and project team members updated on progress of problems and work assignments.
Ensures appropriate management is informed of problems or issues that are impacting groups of users.
Educates and mentors technical staff on troubleshooting and maintaining systems.
Infrastructure Support
Serves as a primary technical resource for the IT infrastructure environment, including all hardware, storage systems, software and monitoring tools.
Produces clear technical design documentation and diagrams detailing existing and proposed technical architectures and procedures.
Administer backup systems including recording and maintaining reports and statistics relating to the backup systems, restore data/systems as requested/required.
Ensure IT infrastructure services interconnect seamlessly with, and proactively support, the associated systems, file servers, email servers, application servers, and administrative systems.
Problem analysis, resolution, and prevention
Manages the day-to-day operations of the IT infrastructure environment by monitoring performance, configuration, maintenance and repair.
Ensures that records of downtime and equipment inventory are properly maintained.
Applies revisions and updates as appropriate.
Performs troubleshooting as required.
As such, takes ownership in problem-solving efforts often involving outside vendors and other support personnel and/or organizations.
Serves as escalation resource to analyze and resolve support issues.
Ensures high availability and acceptable levels of performance of mission critical IT Infrastructure services.
Project Execution
Must be able to complete assigned tasks on time and within budget or have the foresight and experience to rectify unrealistic deadlines or tasks.
Develops new IT Infrastructure implementation plans, custom scripts and testing procedures to ensure operational reliability.
Trains technical staff in how to use new infrastructure components developed and/or acquired.
Evaluates, installs, tests, and debugs enterprise infrastructure services.
Including the design, plan, procure, install, and configure a variety of hardware, software and services required.
Creates and maintains up to date and relevant documentation on all existing and new IT infrastructure components and configurations.
Training and Other
Develop sound understanding of IT operations and related applications and IT systems as well as business related processes and procedures.
Stays current with technological developments in IT infrastructure technology and recommends ways to take advantage of new technology.
Performs additional related duties as requested or required.