The Infrastructure Engineer will engage with customers and survey potential job sites, taking detailed notes about customer needs. The role involves designing complete turn-key access control and surveillance solutions based on customer criteria and the estimation process during job walks, utilizing professional experience with those systems. Responsibilities include sourcing products, writing detailed proposals, overseeing field installations, configuring products prior to commissioning, providing system demonstrations and onsite training, assisting with investigations of recorded video, monitoring and troubleshooting deployed systems, and furnishing as-built drawings of system designs using AutoCAD or Microsoft Visio. The incumbent will also act as a resource for troubleshooting customer equipment related to surveillance.