Infrastructure Engineer Staff
About The Position
At AEP, we’re more than just an energy company! We’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you! Working independently, responsibilities include the following related to Computer, Network, Storage, Cloud and End-User infrastructure: Perform infrastructure project assignments. Plan, research, evaluate and design infrastructure solutions.
Requirements
- Ten years in direct support of Network Operations in a large enterprise environment, preferably within the utility or energy sector.
- An advanced understanding of network communications technologies and an demonstrate the ability to analyze, troubleshoot, coordinate and resolve complex network issues and projects.
- Proficiency in networking protocols (TCP/IP, DNS, DHCP)
- Bachelor's degree in computer science, engineering, or related technical field is required.
- 10 years of relevant work experience is required.
- An equivalent combination of education and experience may be considered.
Nice To Haves
- ServiceNow or similar ITIL experience is a plus.
Responsibilities
- Firewall planning, configuration, installation and maintenance for Cisco ASA, Fortigate firewalls and FTD’s
- Participate in a rotating on-call schedule to provide 24x7 support.
- Develop and plan network incident resolution, configuration audit and updates, as well as vulnerability remediations.
- Provide a high level of technical support and analysis, operation, administration, and troubleshooting activities.
- Adhere to AEP’s approval processes as part of change management, incident management and trouble response scenarios.
- Prepare cost estimates, justifications, application requirements, alternative solutions, and technical recommendations.
- Prepare technical documentation including procedures, manuals, and reports.
- Review and adhere to budgeting and approval processes while assisting with annual and project planning.
- May provide training and mentoring, as well as work direction, to others on the team.
Benefits
- In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.
- $116,255 - $151,132
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
