Infrastructure Engineer Senior

Associated Bank-posted 2 months ago
$83,300 - $142,800/Yr
Full-time • Mid Level
WI
1,001-5,000 employees
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At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires. Maintain and implement systems, equipment, software, and processes necessary to support Associated Bank's infrastructure. Monitor the environment using advanced technologies and resolves Tier I and Tier II level issues and problems. Identify technology improvement paths, roadmaps and perform related solution design work.

  • Perform incident and problem management.
  • Troubleshoot connectivity or communication problems to determine root cause.
  • Communicate with service providers and partners for corrective action.
  • Prepare equipment to support end users at offices and branch locations using the appropriate tools, manuals and vendor support.
  • Support the installation and repair of products and services.
  • Review utilization and availability reports using in house tools and third party vendor solutions to identify problems and take corrective action.
  • Organize, manage, maintain and track hardware and software inventory records using network management software.
  • Maintain current network diagrams and documentation as required to aide in ongoing support of complex inter-connected systems and equipment.
  • Monitor infrastructure to maintain desired capacity for existing and new applications.
  • Recommend changes for improvements.
  • Life cycle management of equipment for security, stability, and desired features.
  • Review diagnostic logs and assist making corrections of noted problems.
  • Dispose or repair defective hardware by returning maintenance items to vendor using RMA process.
  • Track all incoming and outgoing repairs.
  • Maintain currency and familiarity with hardware, operating system software, wiring and applications.
  • Assist with Business Resumption Readiness testing for internal business preparedness.
  • Work with end users, business partners and IT Leadership to provide current, accurate documentation of supported systems, and activities required in the event of a disaster.
  • Participate with ongoing testing of Business Resumption plans.
  • Provide technical guidance and leadership to Associate Engineers and Engineers through coaching, knowledge transfer and training efforts.
  • Embrace 'Product Ownership' duties and responsibilities to set, share and communicate technology direction to management and leadership.
  • Bachelor's Degree in Computer Science (Required)
  • Bachelor's Degree in Data Networking (Required)
  • 5-7 years Configuring, installing and troubleshooting various infrastructure elements (Required)
  • Knowledge of basic concepts around network, server, client and telephony (Required)
  • Exposure to troubleshooting approaches, configuration management, and change control procedures with recovery paths (Required)
  • Creating and managing documentation, following standard operating procedures and general system maintenance (Required)
  • 8-10 years Configuring, installing and troubleshooting various infrastructure elements (Preferred)
  • Knowledge of basic concepts around network, server, client and telephony (Preferred)
  • Exposure to troubleshooting approaches, configuration management, and change control procedures with recovery paths (Preferred)
  • Creating and managing documentation, following standard operating procedures and general system maintenance (Preferred)
  • Cisco CCIE, advanced Microsoft Role Certifications and other vendor specific certs (Preferred)
  • Retirement savings including both 401(k) and Pension plans.
  • Paid time off to volunteer in your community.
  • Opportunities to connect with others through our diversity-focused Colleague Resource Groups.
  • Competitive salaries with professional development and advancement opportunities.
  • Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.
  • Personal banking, loan, investment and insurance benefits.
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