Infrastructure Engineer Lead

MicroStar Logistics•Denver, CO

19d•$130,000 - $170,000

About The Position

At MicroStar we believe in a Customer First philosophy. We have a strong conviction that in order to be Customer First, we have to be Employee First! This position serves as both a senior technical individual contributor and the primary overseer of third-party service providers. This individual will ensure continuous availability, performance, and security of the organization’s IT infrastructure – including cloud services, networks, on-premise systems, and end-user environments. This role entails working with a team of developers, along with internal users and stakeholders, and external partners or vendors. This individual provides technical leadership, drives infrastructure initiatives, and delivers hands-on support while identifying opportunities to enhance technology solutions in cost-effective manner.

Requirements

Experience overseeing a 3rd party Managed Security Services – establish and ensure SLAs are in place and adhered to.
Experience managing 3rd party Managed Infrastructure Services, including cloud, network and desktop services.
Expert AWS technical skills, including, but not limited to, AWS architecture, migrations, security hardening, and cost optimization.
Expert skill in Expert skill in maintaining directory services. (e.g., Microsoft Active Directory, Azure Active Directory, LDAP, etc.)
Expert skill in operating system administration. (e.g., account maintenance, data backups, maintain system performance, install and configure new hardware/software).
Expert skill in identifying and anticipating system/server performance, availability, capacity, or configuration problems.
Very strong network access skills, including identity, and access management (e.g., public key infrastructure, Oauth, OpenID, SAML, SPML).
Very strong network skills, with experience defining, building and managing layer 1, layer 2 or layer 3 network systems
Strong Database Administration skills with AWS RDS / MySql and MS Sql Server.
Innovation: experience digitizing and automating operational processes and workflows
Effective Communication: Provide well thought-out, concise and timely oral and written information through presentation, leadership, problem-solving and analytical skills.
Bachelor’s degree, or equivalent work experience
Six to eight years of relevant experience

Responsibilities

Lead, maintain, and continuously improve enterprise infrastructure across cloud, network, on-premise, and desktop environments
Oversee and manage third-party Managed Security Services and Managed Infrastructure Services, ensuring SLAs are established, monitored, and met
Serve as the technical escalation point and primary contact for all IT incidents, requests, and service needs
Provide hands-on technical expertise for system administration, security hardening, application services, and infrastructure troubleshooting
Plan, coordinate, and execute infrastructure projects, including migrations, upgrades, and deployments
Collaborate with internal teams to design, implement, test, and sustain IT solutions that support organizational goals
Monitor system performance, availability, capacity, and configuration; proactively identify and prevent issues
Maintain directory services, operating systems, and security frameworks to ensure secure, reliable access across the organization
Advise on technology modernization opportunities and implement cost-optimized solutions, particularly within AWS
Other duties as assigned