As a member of our Infrastructure Engineering team, you will design and implement cloud contact center infrastructure and application components for our firm’s journey to AWS Contact Center in the Business Collaboration space. You will leverage your expertise in software, applications, and technical processes to enhance the infrastructure engineering discipline. You will apply your technical knowledge and problem solving methodologies to build cloud Infrastructure components, applications, and integrations that will serve our client-facing employees, ensuring efficient and effective solutions. You’ll help develop functional goals and priorities that align with our overall strategy. You will use your hands-on experience building scalable solutions to pave the successful way for our team. You’ll collaborate with our talented and dedicated problem-solving technologists across the JPMorgan Chase & Co. global network. The Collaboration and Communication Product Line at JP Morgan Chase is responsible for the engineering, developing and supporting enterprise-wide solutions that allow our global workforce of over 250K+ employees to effectively collaborate and communicate internally and with our global client base. Our products drive the productivity for our global customer base and are the heartbeat of the firm. Our global scale, variety of businesses and video first culture presents a great opportunity to drive the innovation that will continue to fundamentally transform the way we work. Our customers come from all walks of life; this also hold true for us. We value diverse teams, not only because it’s the right thing to do, but because we believe that it makes us stronger. Our Global Technology Infrastructure group is a team of innovators who love technology as much as you do. Together, you’ll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You’ll work in a stable, resilient and secure operating environment where you—and the products you deliver—will thrive.