Infrastructure Engineer II

McDonald's Corporation•Chicago, IL

22h

About The Position

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.  McDonald’s Global Technology is here to power tomorrow’s feel-good moments.   That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.   Check out the McDonald’s Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.  Department OverviewThe Infrastructure Engineer II on the Global Restaurant Technology Platform team (RTP) is part of the Restaurant Infrastructure & Operations Platform team within GTIO. This role reports to the Senior Technical Platform Lead RTP and is responsible for infrastructure engineering / development, integration with other Restaurant and Enterprise systems and setting patterns and direction for systems engineering. The RTP team’s scope includes architecture, design and engineering of tools, processes and standards and services related to Windows Server and Client Operating Systems (OS), configuration management, virtual machines and containers as well as hardware (specifications) and peripherals. This is an exciting opportunity for an experienced technology leader to help shape the transformation of infrastructure and operations products and services for the entire McDonalds environment.

Requirements

Knowledge and experience with Microsoft OS and best practice configuration aligned to securing golden images.
Experienced with automated OS deployments and modularized image development and structuring.
Demonstrated knowledge of Server (must-have: Microsoft Windows, nice to have: Linux) and Client (Microsoft Windows, Linux).
Knowledge of Hardware and Peripheral driver concepts and implementations.
Knowledgeable in scripting languages, PowerShell, Bash.
Experience with Python, .NET and C#.
Experience in automating business and technical processes (i.e. Ansible).
Experience with defining and managing GitHub best practices, including repository structure standards, branching strategies, pull‑request workflows, and code review guidelines.
Demonstrated knowledge of device configuration, software installation and security patching.
Demonstrated knowledge and experience with monitoring tools (i.e. New Relic). Experience with Tanium and Tanium modules – Performance, Comply, Automate.
Understanding of DevOps in large-scale distributed environments.
Understanding of cloud solutions in one or more major cloud service providers (AWS, GCP, Azure).
Experienced with building dashboards and reporting, and KPI definition and measurement.
Experience with some or all of these cloud concepts: Serverless Architecture, Container Architecture, Storage, and Identity and Access Management.
Experience with IT Infrastructure / Platform and Cloud development, including:
Server, Edge, IOT Compute
Virtualization, Containerization
Container Management Systems
Observability Systems (Performance, Telemetry)
HA Platform Designs
Cloud, Hybrid, Hyperconvergence Environments
Event, Messaging Systems
Ability to utilize data to proactively identify and solve complex problems potentially impacting the restaurant infrastructure platform function.
Ability to think strategically and relate architectural decisions / recommendations to business needs.
Strong attention to detail and a commitment to producing high-quality work.
Passion for emerging technology and real-world applications.
Strong written and verbal communication skills: able to present facts, thoughts, and ideas in a clear, concise manner to senior stakeholders.
Understanding of customer centricity and develop products with that mindset.
Bachelor’s degree in Computer Science or related field.
4+ years of non-internship professional software development experience, including experience with languages such as C# and PowerShell including object-oriented design.
2+ years of experience contributing to infrastructure architecture, engineering, and design of new and current systems.
Solid knowledge of Computer Science fundamentals (object-oriented design, data structures and algorithm.
Experience in optimization mathematics such as linear programming and nonlinear optimization.
Ability to effectively articulate technical challenges and solutions.
Proven leadership abilities in an engineering environment in driving operational excellence and best practices.
Adept at handling ambiguous or undefined problems as well as ability to think abstractly.
Strong verbal and written communication skills, self-driven and delivers high quality results in a fast-paced environment.
Highly quantitative with great judgment and passion for building a phenomenal customer experience.

Nice To Haves

Experience building and managing infrastructure platforms that address global complexities, meet security standards, and support differences between markets/regions.
Experience with Infrastructure as Code, Infrastructure as a Service (IaaS), and Platform as a Service (PaaS).
Experience with on-premise, Edge and Cloud platform design patterns and vendor platform capabilities; experience deploying Edge or Cloud tools and technologies.
Demonstrated ability to effectively influence and partner across product and platform teams within a global engineering organization.
Demonstrated ability to manage and navigate to drive results within a globally distributed organization.
Demonstrated ability to set up, manage, and facilitate Jenkins CI/CD pipelines and DevOps best practices.

Responsibilities

infrastructure engineering / development
integration with other Restaurant and Enterprise systems
setting patterns and direction for systems engineering
architecture, design and engineering of tools, processes and standards and services related to Windows Server and Client Operating Systems (OS), configuration management, virtual machines and containers as well as hardware (specifications) and peripherals