End User - Infrastructure Engineer II

Interapt•Cleveland, OH

4h•Remote

About The Position

Interapt is a technology services company focused on delivering meaningful impact through innovation, collaboration, and inclusive talent practices. We partner with premier clients to solve complex technology challenges while building diverse, high performing teams. This Infrastructure Engineer II supports a premier client by building, deploying, and supporting end user technologies across hardware, software, and IoT environments. The End User Operations Engineer manages incidents internally and with vendors and contributes to endpoint focused initiatives and projects as needed.

Requirements

Bachelor’s degree in Information Technology or a related field with at least two years of relevant experience
Experience supporting Microsoft Outlook, Excel, and Word
Hands on experience with Microsoft Intune, Windows Autopilot, and Microsoft Entra ID
Working knowledge of SQL, Power BI or Tableau, and IT service management tools
Strong analytical, documentation, and communication skills
Valid driver’s license and active auto insurance

Responsibilities

Build, configure, and deploy end user devices including desktops, mobile devices, and IoT technologies
Manage endpoint environments using Microsoft Intune, including device enrollment, configuration profiles, compliance policies, and application management
Support device provisioning and lifecycle management using tools such as Windows Autopilot
Partner with identity and access teams to support user and device authentication through Microsoft Entra ID
Troubleshoot and resolve complex hardware, software, endpoint, and access related issues
Manage and resolve escalated support tickets while coordinating with internal teams and external vendors
Provide training and guidance to end users to improve adoption and reduce recurring issues
Assist with the development and execution of project plans and timelines
Support task prioritization and coordination for endpoint and infrastructure related initiatives
Manage IT asset inventory, barcoding, lifecycle tracking, and disposal of non operational equipment
Provide service desk coverage by answering calls, logging tickets, and resolving or escalating issues
Prepare reports, maintain documentation, and participate in meetings and training sessions