Infrastructure Engineer I

USAA•Plano, TX

20d

About The Position

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Employer: United Services Automobile Association Tasks: Identifies and manages existing and emerging risks that stem from business activities and the job role. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled. Follows written risk and compliance policies and procedures for business activities. Designs scalable infrastructure with minimal oversight, implements system change with consistency and autonomy, automates service delivery and maintenance tasks, and builds monitoring and tooling for systems. Resolves complex production issues with independence by troubleshooting complex systems independently. Analyzes complex outages in order to identify opportunities. Experiments with new patterns and technologies. Understands and consistently exercises engineering best practices, concepts, and patterns. Understands the customer and identifies solutions and ideas for the customer with some assistance. Evaluates potential solutions with some oversight. May begin mentoring junior engineers. May telecommute.

Requirements

Will accept a Bachelor’s degree in Computer Science, Computer Engineering or related field and 4 years of experience in the job offered or in a related occupation.
In lieu of Bachelor’s degree and 4 years of experience, will accept 6 years of work experience in the job offered or in a related occupation.
Any suitable combination of education, training, or experience is acceptable.
Position requires: Deploying, configuring & Maintaining Cisco products (CUCM, CVP - Unified contact Center Enterprise, ICM, SBC, and VVB) Windows Knowledge VMware Knowledge Bash scripting Setting up High Availability for ICM databases Setting up Voice Servers dashboards Using GitLab for your code repository, deployment, and automation CUCM and ICM Database troubleshooting Backup/restore management for voice components Multiple database alerting/monitoring customizations using automation Python for creating dashboards and Automation in UCCE Platforms Creating dashboards in Grafana Handling incident calls to resolve issues and performing root cause analysis Performing data center migrations and documenting plans and procedures Analyzing logs via Elastic search, Cisco RTMT Tool and ICM commands

Responsibilities

Identifies and manages existing and emerging risks that stem from business activities and the job role.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
Follows written risk and compliance policies and procedures for business activities.
Designs scalable infrastructure with minimal oversight, implements system change with consistency and autonomy, automates service delivery and maintenance tasks, and builds monitoring and tooling for systems.
Resolves complex production issues with independence by troubleshooting complex systems independently.
Analyzes complex outages in order to identify opportunities.
Experiments with new patterns and technologies.
Understands and consistently exercises engineering best practices, concepts, and patterns.
Understands the customer and identifies solutions and ideas for the customer with some assistance.
Evaluates potential solutions with some oversight.
May begin mentoring junior engineers.