Infrastructure Engineer I (Addison, TX)

Principal Financial Group • Addison, TX

87d • $54,000 - $73,000

About The Position

As an Infrastructure Engineer in Benefits & Protection Distribution IT, you'll assist with production, implementation, and support of new and existing technologies in our Addison, Texas office. You'll interface with both internal and external customers, problem solving on a wide array of technical questions/issues. This team has a focus on quality of work and professionalism with both onsite and virtual collaboration.

Requirements

• Bachelor's degree with a preference in a science, technology, engineering, or math related field or equivalent work experience.
• Internship or professional experience in IT support, troubleshooting, or customer service (preferred).
• Strong problem-solving skills and a passion for learning new technologies.
• Ability to collaborate effectively across technical and non-technical teams.
• High attention to detail, confidentiality, and professionalism.
• Ability to lift up to 30 pounds.
• Willingness to participate in on-call support and occasional overnight travel.

Responsibilities

• Maintain a high level of customer service by answering business partner's calls, emails, and instant messages.
• Direct interaction with business partners to identify, research, document, design solutions and resolve issues.
• Responsible for learning and providing contributions by understanding technical functionality, usability, design, security, and operation of supported systems.
• Independently research complex solutions in a fast-paced environment.

Benefits

• Flexible Time Off (FTO) for salaried employees.
• Pension eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree