Infrastructure Engineer Associate

Associated Bank-posted 3 months ago
$52,920 - $90,720/Yr
Full-time • Entry Level
WI
1,001-5,000 employees
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At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires. Maintain and implement systems, equipment, software, and processes necessary to support Associated Bank's infrastructure. Monitor the environment using advanced technologies and resolves Tier I and Tier II level issues and problems.

  • Perform incident and problem management duties using existing tools while following established processes.
  • Package, maintain and deploy applications.
  • Deploy and update security patches on Client Systems and Servers.
  • Maintain current documentation and create new documentation as required to aid in ongoing support of systems and equipment.
  • Create, maintain and support Virtual Desktops.
  • Create Requests for Changes and present them for approval to the Change Advisory Board.
  • Review reports using in-house tools and third-party vendor solutions to identify problems and take corrective action.
  • Review diagnostic logs and assist in making corrections of noted problems on both Servers and Client systems.
  • Maintain currency and familiarity with client and server operating system software and applications.
  • Participate in On Call rotation.
  • Work with end users, business partners and IT leadership to provide current, accurate documentation of supported systems, and activities required in the event of a disaster.
  • Participate in ongoing testing of Business Resumption plans.
  • High School diploma or equivalent combination of education and experience required.
  • 2 years' experience configuring, installing, and troubleshooting various infrastructure elements required.
  • 2 years' experience with troubleshooting approaches, configuration management, and change control procedures required.
  • 2 years' experience creating and managing documentation, following standard operating procedures and general system maintenance required.
  • 2 years' experience with technologies such as Windows 11, Microsoft Endpoint Configuration Manager, Microsoft Intune, Microsoft 365, Workstation Group Policies, macOS, iOS, Citrix and Windows Server required.
  • Associate's degree or equivalent combination of education and experience in Computer Information Systems preferred.
  • Associate's degree or equivalent combination of education and experience in Computer Science preferred.
  • Cisco CCT, CCNA, Network+, A+, MTA or MCP by start date preferred.
  • Retirement savings including both 401(k) and Pension plans.
  • Paid time off to volunteer in your community.
  • Opportunities to connect with others through our diversity-focused Colleague Resource Groups.
  • Competitive salaries with professional development and advancement opportunities.
  • Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.
  • Personal banking, loan, investment and insurance benefits.
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