Infrastructure Delivery Manager , Infrastructure Delivery

Amazon.com, Inc.•Fort Worth, TX

57d

About The Position

Amazon Web Services (AWS) is a fast paced technology company and a leader in the world of data centers. We are currently expanding our infrastructure management team within Amazon Web Services and are looking for a proven technology manager with experience in people management, robust technical understanding and the drive and vision to take AWS Data Center Operations to the next level. The successful candidate for this role will create sustainable processes and standards; and drive automation opportunities to reduce delivery cycle times and to improve quality without impacting network availability. The mission of the team is to deliver network and server capacity on time with zero rework. The Infrastructure Delivery Manager will manage the implementation and delivery of inbound capacity and equipment. This manager will be responsible for a growing a team and will oversee their development and growth. The successful candidate will have experience managing and mentoring people, tracking budgets, providing strategic direction and proposing technical solutions. This manager will ultimately be responsible for installing and delivering our network equipment and related infrastructures, as well as responsible for driving low voltage structured cabling across the Amazon data center platform.

Requirements

Bachelor's degree
2+ years of data center experience
3+ years of team management experience
2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
Experience with fiber optic and copper cabling standards, testing equipment & troubleshooting methodologies

Nice To Haves

3+ years of data center engineering or operations experience
Experience with network hardware: copper and optical fiber cabling, switches, routers
Experience measuring key operational metrics (e.g., order cycle time, ship estimate accuracy, on-time and complete shipment, inventory record defect rate)
Experience representing your team or technical area to senior management
Experience contributing to the definition and implementation of automation opportunities within an operations environment
Experience with Microsoft Office products and applications, or experience managing multiple complex calendars, planning and organizing events of all sizes, and coordinating domestic and international travel

Responsibilities

Prioritize and assign tasks to data center technicians and operators, project management, coaching and creating documentation.
Manage inbound capacity from receiving through deployment stages
Manage the installation network and cabling infrastructure in a data center environment
Guide, train and educate staff on the best practices related to all service owner issues
Manage tasks and deliverables across small to large-size projects
Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs
Provide weekly report to the data center manager
Coordinate team resources to support project and delivery needs, to include emergency projects, change management and maintenance window support, and potential off-hours and on-call needs.
Recruit and train data technicians to ensure appropriate staffing levels
Host weekly staff meetings
Drive compliance to Amazon performance management requirements