Infrastructure Deliver Leader
About The Position
Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.SummaryAn Infrastructure Delivery Leader oversees infrastructure services for Medicaid clients and service providers, manages related projects, resolves reliability issues, tracks metrics, and ensures customer satisfaction. This role requires strong leadership, teamwork, vendor management and excellent communication.Your role in our missionEssential Job Functions Lead the Team: Oversee processes and provide necessary resources. Manage relationships between business lines and infrastructure delivery partners to align services with business strategy. Enhance Efficiency: Identify strategies to optimize cost reduction while maintaining high standards of customer satisfaction and fulfilling service delivery obligations. Supervise infrastructure delivery staff: The Infrastructure Delivery Leader manages teams at each stage of the process and ensures all internal and external service departments are accountable for their tasks. Infrastructure Delivery Leaders develop and refine service delivery processes to ensure customers consistently receive high-quality experiences. Oversee the construction, maintenance, and support of infrastructure and system components critical to business operations and IT services. Ensures peak performance by balancing availability, security, efficiency, and functionality. Proactively identifies, manages, and escalates risks arising from business activities for effective monitoring and control. Build Partnerships: The Infrastructure Delivery Leader is responsible for building partnerships and liaising with internal capability leaders and external service providers to determine services, criteria for the delivery of those services, and develop solutions to any implementation issues that arise. Join ramp-up efforts to identify effective enterprise practices and standards. This position requires being On-Call to support or lead incident response and escalations.
Requirements
- 9+ years of experience in Support Services, Project Management, or Program Administration within the Technology Industry
- Strong leadership, organizational, and interpersonal skills with proven ability to build relationships and work collaboratively
- Expertise in project management, analytical thinking, and problem-solving
- Proficiency with SQL Server and familiarity with Linux and Windows operating systems
- Solid understanding of core enterprise infrastructure and effective communication skills
Responsibilities
- Lead the Team: Oversee processes and provide necessary resources.
- Manage relationships between business lines and infrastructure delivery partners to align services with business strategy.
- Enhance Efficiency: Identify strategies to optimize cost reduction while maintaining high standards of customer satisfaction and fulfilling service delivery obligations.
- Supervise infrastructure delivery staff: The Infrastructure Delivery Leader manages teams at each stage of the process and ensures all internal and external service departments are accountable for their tasks.
- Infrastructure Delivery Leaders develop and refine service delivery processes to ensure customers consistently receive high-quality experiences.
- Oversee the construction, maintenance, and support of infrastructure and system components critical to business operations and IT services. Ensures peak performance by balancing availability, security, efficiency, and functionality. Proactively identifies, manages, and escalates risks arising from business activities for effective monitoring and control.
- Build Partnerships: The Infrastructure Delivery Leader is responsible for building partnerships and liaising with internal capability leaders and external service providers to determine services, criteria for the delivery of those services, and develop solutions to any implementation issues that arise.
- Join ramp-up efforts to identify effective enterprise practices and standards.
- This position requires being On-Call to support or lead incident response and escalations.
Benefits
- You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development.
- You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance.
- We also have comprehensive leadership and technical development academies to help build your skills and capabilities.
- All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance.
- We also have a variety of leadership and technical development academies to help build your skills and capabilities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
