Infrastructure Collaboration Engineer

Zoom • Seattle, WA

1d • $124,000 - $271,200 • Hybrid

About The Position

We're looking for a Staff Engineer to lead the architecture, reliability, and evolution of our enterprise collaboration platform. You'll partner on internal APIs, drive Zoom on Zoom (ZoZ) delivery, and own our enterprise mail infrastructure. Success here means solid engineering fundamentals, an automation-first mindset, and a passion for leveraging AI to scale platform operations end-to-end. About the Team Join a global infrastructure team automating and scaling enterprise collaboration, partnering across Engineering, DevOps, Product, and IT to simplify operations and enable seamless connectivity.

Requirements

• Have 8+ years in Platform Engineering, Collaboration Systems, SRE, or Infrastructure Engineering at enterprise scale.
• Own deep expertise in Zoom platform administration, API/webhook automation, policy governance, and operational management at scale.
• Possess expert-level command of Google Workspace, with particular depth in Gmail — routing, deliverability, DMARC/DKIM/SPF, Admin SDK, and enterprise lifecycle management.
• Hold experience partnering with engineering teams to develop and mature internal APIs — including RESTful design, versioning, and governance for admin tooling or automation platforms.
• Have demonstrated project management capability — you can own complex, multi-team programs and deliver in a fast paced environment.
• Be proficient in Python and/or Go with exposure to (IaC) Terraform
• Have experience with NPI programs, platform integrations, and cloud/collaboration ecosystems (AWS, Azure, GCP, Microsoft 365, Teams, Entra ID), and Okta for identity, SSO, and lifecycle automation.

Responsibilities

• Administering the Zoom Workplace enterprise platform at scale.
• Owning enterprise mail infrastructure across Zoom Mail and Google Workspace, managing routing, security (DMARC, DKIM, SPF, TLS), compliance, and integrations with third-party security platforms.
• Leading end-to-end Zoom on Zoom (ZoZ) program delivery — requirements, dependency mapping, staged rollouts, and operational readiness — with solid project management discipline
• Driving champion AI-driven operations and observability by implementing automation (Python, Go, PowerShell, Terraform).
• Partnering with engineering teams to design, mature, and operationalize internal APIs — bringing a practitioner lens to usability, scalability, and reduced operational toil.
• Identifying operational gaps and advocate for API enhancements, influencing prioritization and validating solutions aligned with enterprise needs.
• Building and maintaining event-driven integrations using APIs and webhooks across enterprise systems (IDPs, ITSM, HR, and monitoring platforms).
• Serving as the primary liaison between product and infrastructure teams, translating product roadmaps into automation and infrastructure readiness plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees