Infrastructure (AV) Support Analyst

NMDP-posted about 1 month ago
Full-time • Entry Level
Onsite • Minneapolis, MN
1,001-5,000 employees
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The Infrastructure Support Analyst is a highly motivated and customer-focused Audio/Video (AV) Support Analyst on our Corporate Unified Communication/AV team. This on-site role (5 days/week) is key to supporting a hybrid workforce by delivering reliable, high-quality AV and collaboration technology experiences. The Infrastructure "AV" Support Analyst will be responsible for providing day-to-day support for online meeting platforms, conference room systems, and large-scale corporate events—ensuring seamless communication and collaboration across both in-office and remote teams. This individual will also contribute to supporting our Unified Communications platforms, including Webex and Contact Center solutions

  • Meeting & Conference Room Support: Provide daily technical support, maintenance and training for AV-enabled conference rooms, huddle spaces, and collaboration areas.
  • Support and maintain AV systems including displays, video conferencing units, microphones, speakers, and control systems (e.g., Cisco AV, Crestron, Extron).
  • Ensure all meeting spaces are meeting-ready, resolving technical issues proactively or in real time.
  • May require some nights/evenings/weekend support
  • Corporate Event Support: Provide daily technical support, maintenance and training for AV-enabled conference rooms, huddle spaces, and collaboration areas.
  • Support and maintain AV systems including displays, video conferencing units, microphones, speakers, and control systems (e.g., Cisco AV, Crestron, Extron).
  • Ensure all meeting spaces are meeting-ready, resolving technical issues proactively or in real time.
  • Online Meeting & Hybrid Collaboration Support: Support a hybrid workforce by enabling smooth collaboration between on-site and remote employees.
  • Provide Tier 1 and Tier 2 support for collaboration platforms such as Webex, Microsoft Teams, Zoom, and others.
  • Assist users with virtual meeting setup, screen sharing, remote access, and troubleshooting.
  • Train staff on best practices for hybrid meetings, virtual events, and AV tools.
  • Technical Operations & Documentation: Maintain inventory and perform preventive maintenance on AV systems and equipment.
  • Document conference room configurations, procedures, common fixes, and training materials.
  • Collaborate with IT, facilities, and vendors for AV-related installations, upgrades, and support needs.
  • Stay informed of new AV technologies, tools, and best practices for hybrid collaboration.
  • 2+ years of experience in AV/IT support or a similar technical role.
  • Excellent people skills, with the ability to communicate and collaborate effectively at all levels of the organization.
  • Proven experience supporting executive leadership in a corporate environment, demonstrating discretion, professionalism, and a high level of organizational skill.
  • Solid experience with corporate AV systems and online meeting platforms (e.g., Webex, Teams, Zoom).
  • Understanding of AV signal flow, audio/video conferencing hardware, and control systems.
  • Experience installing and maintaining AV equipment.
  • Strong troubleshooting, problem-solving skills.
  • Physically capable of lifting and transporting AV equipment (up to 50 lbs as needed).
  • Willingness to work on-site 5 days per week and support occasional after-hours events.
  • Eagerness to learn and grow into supporting the full Cisco Unified Communications platform, including Webex, Voice, Contact Center, and related systems.
  • AVIXA CTS or other relevant certifications.
  • Experience with Cisco, Crestron, Extron, or similar AV solutions.
  • Familiarity with live streaming platforms (e.g., vMix. VBrick, Cisco Events)
  • Basic understanding of IT networking and collaboration infrastructure.
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