Infrastructure and Cloud Engineer

The State Bar of California-posted 4 days ago

Full-time • Mid Level

Hybrid • San Francisco, CA

1,001-5,000 employees

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The Office of Information Technology is seeking an Infrastructure and Cloud Engineer to administer, support, and optimize the State Bar’s hybrid cloud and on-premises infrastructure. This role supports core enterprise platforms including Microsoft Azure, Microsoft 365, Windows Server, Active Directory and Entra ID, virtualization technologies, SQL Server, enterprise storage, and network and telecommunications systems. The engineer plays a key role in infrastructure modernization and cloud transformation, improving operational efficiency and service reliability across a multi-site enterprise environment. The position works across cloud, server, identity, networking, storage, and endpoint management domains and collaborates closely with cybersecurity, application teams, and vendor partners to support secure and resilient enterprise operations.

Manage and optimize cloud infrastructure across IaaS, PaaS, and hybrid environments.
Administer and support Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, and related identity, security, and compliance configurations.
Monitor and optimize performance across server, network, storage, cloud, and database systems using appropriate tools and analytics.
Administer Windows Servers and Azure VMware Solution, including configuration, maintenance, upgrades, patching, and restoration procedures.
Design, configure, install, and maintain enterprise network infrastructure including wireless equipment, switches, cabling, and related hardware.
Troubleshoot and resolve network and system connectivity issues.
Develop and maintain network access, security, and change-control procedures.
Analyze business needs and prepare technical design specifications for network solutions.
Design, implement, and maintain telecommunications systems including telephone and audio-visual systems.
Administer and maintain SQL Server environments, including tuning, indexing, optimization, backup, recovery, and high-availability/disaster-recovery operations.
Implement and test backup, recovery, and restoration procedures for storage systems.
Prepare documentation and operational procedures for storage management and recovery.
Prepare system documentation, business analysis, and technical design specifications for infrastructure, network, storage, and telecommunications solutions.
Lead and coordinate technical infrastructure projects to meet requirements, standards, and timelines.
Provide customer support and deliver user and technical training related to infrastructure services.
Coordinate procurement activities and vendor partnerships across infrastructure, network, storage, audio-visual, and database cloud systems.
Support identity lifecycle operations in Active Directory and Entra ID.
Administer Microsoft Intune for device provisioning, compliance, application deployment, and endpoint configuration.
Administer ManageEngine AD Manager Plus and M365 Manager Plus for reporting and provisioning workflows.
Provide infrastructure data and system insights to assist cybersecurity teams with audits, assessments, and incident response.

General operations, services, concepts terms and activities common to a comprehensive state-of-the-art information systems program.
Principles, methods and techniques used in designing, developing, testing and implementing computer hardware and software systems.
Data processing techniques, including the types of hardware and software currently used to process data with different levels of complexity.
Structured analysis and database concepts.
Computer hardware and software systems similar to those used by the State Bar.
Tools and equipment used in testing the functionality of computer applications.
Principles and practices of troubleshooting computer hardware, software and network problems, security issues, threats, vulnerabilities, and attacks.
Principles and practices of customer service.
Methods and techniques of developing and presenting technical documentation and training materials.
Principles and practices of recordkeeping, modern office procedures, methods and equipment.
Bachelor’s degree in a field that develops skills related to essential duties, or equivalent academic achievement.
Two (2) years of fulltime, progressively responsible experience in the analysis and troubleshooting of computer applications and operations is desirable.
Possession of approved information technology certificates and/or completion of other approved technology-related training may substitute for some or all of the required education; certification or equivalent training hours is equal to one (1) year of education.
Gather, analyze and evaluate data and information in order to reason logically, draw valid conclusions, take appropriate actions and/or make appropriate recommendations.
Learn to research, design, implement and maintain various hardware and software technology solutions, including new technology.
Communicate technical information to a wide variety of users.
Learn, interpret and explain pertinent State Bar and department policies and procedures.
Plan, organize, prioritize and process work to ensure that deadlines are met.
Learn and utilize specialized terminology, if needed, and interpret and apply technical information pertaining to computer and network systems.
Adapt quickly to changes in policies, procedures, assignments and work locations.
Communicate effectively, both orally and in writing.
Establish and maintain effective working relationships within and outside the department.
Learn to prepare and maintain documentation for procedures, processes, and tables related to area of assignment.
Learn to identify and resolve system performance and security issues.
Read, comprehend and retain technical information on computer products and systems.

Azure infrastructure operations, optimization practices, and Azure VMware Solution.
Microsoft 365 administration including Exchange Online, Teams, SharePoint, OneDrive, and related security and compliance controls.
PowerShell or VBScript for automation and system management.
Tools and methods for monitoring performance, logs, alerts, and system health across infrastructure environments.
Windows Server and Active Directory administration including Group Policy, DNS, and identity security configuration.
Network routing, switching, wireless technologies, and network security principles.
Firewalls, routers, switches, and enterprise networking platforms including Cisco technologies.
Telephone and audio-visual technologies and their operational principles.
SQL Server administration and hybrid database environments including tuning, indexing, security, clustering, high availability, and Azure SQL Managed Instance.
SAN and enterprise storage technologies including fiber channel.
Backup, recovery, and disaster recovery concepts including snapshots, mirroring, and failover.
Entra ID directory services and identity lifecycle operations.
Microsoft Intune device and endpoint management concepts.
ManageEngine AD Manager Plus and M365 Manager Plus administration.
Lead and coordinate technical projects, manage tasks, and support long-term infrastructure planning.
Use monitoring and analytics tools to evaluate system performance, identify issues, and implement corrective actions.
Install, configure, secure, and optimize server platforms.
Administer and troubleshoot Microsoft 365 services and related security compliance features.
Plan, design, install, and document network infrastructure including routing, switching, wireless, and connectivity components.
Monitor, optimize, and troubleshoot network performance and security.
Troubleshoot and maintain enterprise network systems.
Administer SQL Server environments including tuning, security, health monitoring, optimization, migration, and high-availability disaster-recovery operations.
Maintain and support enterprise backup, recovery, and storage solutions.
Monitor storage performance and support restoration operations.
Collaborate with cybersecurity teams by providing system-level data and operational support during audits and incident response.

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