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The purpose of this position is to manage local and wide area networks and communication systems, resolve matters and serve as the technical system resource for the City. Configures and monitors systems; deploys software and upgrades; installs and configures hardware; monitors backup systems; provides technical support to Technicians, Application Analysts and end users; maintains and configures citywide VOIP services; evaluates new technologies, including software and appliances as relates to management of the network infrastructure. Develop and maintain technical documentation of systems and networks. Track, prioritize and document requests using an IT support request system.
