Infrastructure Administrator (Network, PC & Phone Administration)

Globenet Consulting Corp

16d•Onsite

About The Position

We are seeking a hands-on Infrastructure Administrator to manage and support day-to-day network operations and end-user computing within a professional on-site environment. This role is operational and execution-focused, not an architecture or design position. The ideal candidate thrives in a small to mid-sized setup, enjoys working directly with internal teams, and takes ownership of infrastructure stability, performance, and user satisfaction. You will play a key role in ensuring reliable connectivity, system availability, and responsive IT support across the organization.

Requirements

5+ years of hands-on experience supporting Cisco networking environments
Strong experience in PC/desktop administration and troubleshooting
Solid understanding of LAN/WAN concepts, switching, routing, and TCP/IP
Proven experience supporting 50+ users in an on-site business environment
Strong problem-solving skills with a practical, execution-oriented mindset
Excellent communication skills and a service-oriented approach

Responsibilities

Administer, monitor, and troubleshoot Cisco switches and routers
Diagnose and resolve network connectivity, latency, and performance issues
Maintain and support LAN/WAN environments, including switching and routing
Ensure network availability, stability, and adherence to basic security best practices
Provide hands-on PC and desktop support (hardware, operating systems, and applications)
Support end-user devices including desktops, laptops, phones, printers, and peripherals
Troubleshoot Windows OS issues, software installations, updates, and system performance
Act as primary on-site IT support for daily technical issues
Assist with user onboarding and offboarding, including account setup, device provisioning, and access management
Provide responsive day-to-day IT support for approximately 65–70 internal users
Document issues, resolutions, and standard operating procedures as required
Communicate clearly with users to understand issues and deliver timely solutions