Infra Technology Specialist- Microsoft Dynamics 365

Cognizant Technology Solutions•Bridgewater Township, NJ

4d•$140,000 - $155,000•Remote

About The Position

The Infra Dev Expert role is pivotal in ensuring the seamless integration and configuration of RTE within Microsoft Dynamics 365 CRM. With a hybrid work model the expert will leverage their extensive experience to enhance system functionalities driving efficiency and innovation. This position requires a deep understanding of CRM systems and a commitment to optimizing business processes.

Requirements

Extensive experience in RTE configuration within Microsoft Dynamics 365 CRM is required
Strong analytical skills to assess system performance and identify improvement opportunities
Excellent communication skills to effectively collaborate with stakeholders and team members
Proven ability to lead complex CRM projects from inception to completion
Familiarity with hybrid work environments and ability to adapt to changing work models
Commitment to staying updated with the latest CRM technologies and industry trends
Ability to work independently and as part of a team to achieve project goals
Strong problem-solving skills to address technical challenges and optimize CRM functionalities.

Responsibilities

Lead the configuration and integration of RTE within Microsoft Dynamics 365 CRM to ensure optimal system performance
Oversee the development and implementation of CRM solutions that align with business objectives
Provide technical expertise in troubleshooting and resolving CRM-related issues to minimize downtime
Collaborate with cross-functional teams to gather requirements and design effective CRM workflows
Ensure the security and compliance of CRM systems by implementing best practices and protocols
Monitor system performance and make necessary adjustments to improve efficiency and user experience
Develop and maintain documentation for CRM processes and configurations to support ongoing operations
Train and mentor junior team members to enhance their technical skills and understanding of CRM systems
Evaluate new technologies and tools to recommend enhancements to existing CRM infrastructure
Facilitate communication between stakeholders to ensure alignment on CRM strategies and objectives
Implement data migration strategies to ensure seamless transition and integration within CRM systems
Conduct regular audits of CRM systems to identify areas for improvement and implement corrective actions
Support the companys mission by driving CRM innovations that enhance customer engagement and satisfaction