Infra-Delivery Technician IV

Amazon.com, Inc.•New Carlisle, IN

57d

About The Position

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. The SBN Operations team is looking for an Infrastructure Ops Technician to join our expanding Central Infra Ops team. Infrastructure Ops Technicians work with established best practices to refine operational procedures and develop new tooling to support our networks. If you would like supporting and deploying large scale, enterprise class networks, we'd like to meet you. Your work will deliver the configuration and overall health of our infrastructure services for Amazonians and to assist in the development of innovative ways to automate and scale our infrastructure operations as we expand. Travel: Extensive travel will be required in 2024, but will be limited in 2025 and beyond

Requirements

2+ years of work in large-scale networking environments experience
BS in STEM area preferably in Information Systems or Computer Science, may be coupled with certifications to include CCNA, JNCIA + industry experience or 2+ year's IT systems or relevant experience.
2+ years of experience in one or more of the following technical domains: Compute (Server and virtual machines. Wintel/nix), Networking (Fundamentals - Cisco CCNA or equivalent), Scripting (automation).

Nice To Haves

Experience dealing well with ambiguity, prioritizing needs, and delivering measurable results in an agile environment
2+ years of network troubleshooting and support experience
Experience working with data and telecom carriers to procure, deliver, and activate network circuits
Experience administering, deploying or supporting Aruba wireless network equipment

Responsibilities

Installation and troubleshooting of infrastructure hardware, software and connectivity
Ability to travel within geographical work area is required.
Ability to work in a 24/7 environment
Communicate with technical and non-technical staff
Ability to work both independently and within a team environment
Display a commitment to quality and strong multi-tasking skills
Work closely with both internal customers and external vendors to maintain infrastructure health
Installation and troubleshooting of infrastructure hardware, software and connectivity
Solve problems at their root and step back to understand the broader context
Maintain service level agreements through the implementation of proactive issue detection and reporting
Are biased to act in the absence of direction or support
Improve effectiveness through process innovation

Benefits

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits.

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