Infra-Delivery Technician IV

Amazon.com, Inc.•New Carlisle, IN

57d

About The Position

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. The SBN Operations team is looking for an Infrastructure Ops Technician to join our expanding Central Infra Ops team. Infrastructure Ops Technicians work with established best practices to refine operational procedures and develop new tooling to support our networks. If you would like supporting and deploying large scale, enterprise class networks, we'd like to meet you. Your work will deliver the configuration and overall health of our infrastructure services for Amazonians and to assist in the development of innovative ways to automate and scale our infrastructure operations as we expand. Our Data Center Technician professionals, who have industry-leading technical abilities and demonstrate a breadth of knowledge while they: Installation and troubleshooting of infrastructure hardware, software and connectivity Solve problems at their root and step back to understand the broader context Maintain service level agreements through the implementation of proactive issue detection and reporting Are biased to act in the absence of direction or support Improve effectiveness through process innovation Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness. We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Requirements

2+ years of supporting and maintaining a corporate network environment experience
BS in STEM area preferably in Information Systems or Computer Science, may be coupled with certifications to include CCNA, JNCIA + industry experience or 2+ year's IT systems or relevant experience.
2+ years of experience in one or more of the following technical domains: Compute (Server and virtual machines. Wintel/nix), Networking (Fundamentals - Cisco CCNA or equivalent), Scripting (automation).

Nice To Haves

Experience with network equipment installation and configuration
Experience dealing well with ambiguity, prioritizing needs, and delivering measurable results in an agile environment
2+ years' hands on experience on Cisco routers/switches/firewalls.
Experience working with data and telecom carriers to procure, deliver, and activate network circuits
Experience administering, deploying or supporting Aruba wireless network equipment

Responsibilities

Installation and troubleshooting of infrastructure hardware, software and connectivity
Ability to travel within geographical work area is required.
Ability to work in a 24/7 environment
Communicate with technical and non-technical staff
Ability to work both independently and within a team environment
Display a commitment to quality and strong multi-tasking skills
Work closely with both internal customers and external vendors to maintain infrastructure health

Benefits

Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits.

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