Infra Delivery Manager II, DC Operations, DCC Communities

Amazon • Sparks, NV

85d • $96,900 - $216,800

About The Position

The Infrastructure Delivery team is looking for a Manager to join our expanding Infrastructure Operations team. The Infrastructure Delivery Manager manages the implementation and delivery of inbound capacity and equipment. If you would like to use people skills and technical knowledge and apply them to delivering on-time, defect-free service, we’d like to meet you. Your work will help to create sustainable processes and standards; and drive automation opportunities to reduce delivery cycle times and to improve quality without impacting network availability. Travel: Extensive travel will be required in 2024, but will be limited in 2025 and beyond.

Requirements

• An engineering degree or equivalent with 5+ years of relevant engineering or manufacturing operations experience, of which 2+ years in a people management experience, building & managing technical teams.
• Proven ability in driving and managing metrics/KPI's with a high degree of organization and detail-orientation.
• Sound knowledge of Microsoft Suite (MS Words, Excel, Project Visio and PowerPoint) and Auto CAD.
• Incident and Vendor management experience with Security and Health & Safety awareness.

Nice To Haves

• 6+ years in a data center technology role.
• Experience with building physical data center such as copper/fiber cabling.
• Experience developing operational metrics to drive efficiencies.
• Experience in contributing to the definition and implementation of automation opportunities within a deployment/build environment.
• Experience with lean methodologies and Six-Sigma or similar qualification.

Responsibilities

• Prioritize and assign tasks to data center technicians and operators, project management, coaching and creating documentation.
• Manage inbound capacity from receiving through deployment stages.
• Manage the installation network and cabling infrastructure in a data center environment.
• Guide, train and educate staff on the best practices related to all service owner issues.
• Manage tasks and deliverables across small to large-size projects.
• Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs.
• Provide weekly report to the data center manager.
• Coordinate team resources to support project and delivery needs, to include emergency projects, change management and maintenance window support, and potential off-hours and on-call needs.
• Recruit and train data technicians to ensure appropriate staffing levels.
• Host weekly staff meetings.
• Drive compliance to Amazon performance management requirements.

Benefits

• Medical, financial, and/or other benefits.
• Equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree