Informational Specialist – Telecommunications– St. Rita's Medical Center

Mercy Health • Lima, OH

2d

About The Position

This position responds to inputs from multiple phone sources including but not limited to switchboard traffic, physician hotline phone, hospice and cancer treatment centers, after hours, weekends and holidays with verbal output, connection to a destination and/or electronic notification with rapid, accurate , and courteous throughput. The position is also responsible for rapid, accurate, and courteous response to walk up window traffic.

Requirements

• High school diploma or general education degree (GED)
• Must be competent in Excel, Word, as well as AS400.
• Successful completion of switchboard training as well as competency testing post training.
• 1-3 years experience

Responsibilities

• Responsible for immediate response to physicians hotline calls facilitating requests in a rapid, accurate and courteous manner.
• Responsible for proper contact of Administrator on-call as requested by House Supervisor, Physicians or other Administrators.
• Responsible for paging of ancillary personnel on-call after hours, weekends & holidays as requested by Physicians or House
• Responsible for answering & timely facilitation of Hospice calls after hours, weekends & Holidays with courtesy and empathy to callers at all times.
• Responsible for answering and timely facilitation of Cancer Treatment Center calls after hours, weekends & Holidays with courtesy & respect for callers and families at all times.
• Responsible for response and transfer of TTY / TDD calls (for deaf callers) to requested area's within the Medical Center.
• Assists customers at the Service Window in a timely manner being courteous, helpful and friendly at all times.
• Answers calls in a professional manner identifying self, area and verbally offering assistance in accordance with the standard telephone courtesies

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees