SMUD-posted 5 days ago
$32 - $39/Yr
Part-time • Entry Level
Hybrid • Sacramento, CA
1,001-5,000 employees

We're excited you're considering joining our End User Technology Experience Team! We play a key role in keeping technology running smoothly so our community receives affordable, reliable, and sustainable energy. We're looking for a motivated Information Technology Technician to provide Tier 2 technical support and assist our team with audio-visual (AV) setup and support for our executive and board office staff. You'll help prepare and operate audio and video systems for our important monthly Board and Committee meetings. You'll also assist users with collaboration tools like Microsoft Teams and support conference room technology, all while tackling technology challenges with a friendly, hands-on approach. You don't need to have all the answers right away, but you do need to be eager to learn and adapt in our fast-paced environment. If you're passionate about technology, enjoy solving problems, and want to grow your skills while working with a team dedicated to making a positive impact, we'd love to meet you! This posting intends to fill one (1) part-time IT Technician vacancy, and establish an eligibility list which may be used to fill future part-time, limited-term, or regular full-time vacancies over the next two (2) years. Purpose To perform technical support in the area of Information Technology to ensure the availability, integrity and security of SMUD's technology infrastructure. Nature and Scope Serves as a paraprofessional resource within an Information Technology discipline; works both as an individual and as a team with other technicians on tactical operational tasks.

  • Triages, monitors, investigates, and tracks closure of Information Technology issues and events generated by tools within established service level agreements.
  • Performs limited tier one configuration, tuning and administration duties for existing Information Technology tools and services.
  • Responds to and resolves tier one user questions and requests within established service level agreements.
  • Communicates and educates Information Technology principles and best practices to the employee base with direction from Information Technology management.
  • Performs related duties as required.
  • High School diploma or equivalentRequired Experience
  • Demonstrable relevant work experience navigating through code and/or hardware to research and fix common issues.
  • Standard operating procedures for modern office equipment including a computer and applicable software; English grammar, punctuation and vocabulary standards; concepts and principles related to implementing problem solutions; techniques and practices for problem research and resolution; techniques and practices for resolving basic to medium complexity technical issues; procedures and practices related to system administration; concepts of technical best practices and compliance with technology policies and procedures.; data encryption; legal requirements related to information security, federal, state and local laws, codes and regulations governing technology.
  • Utilize a personal computer and/or computer terminal, systems and software relevant to the job; communicate effectively orally and in writing internally/externally; establish and maintain effective working relationships internally/externally; evaluate and resolve technical issues; schedule and prioritize own work assignments to meet expected timeframes; work effectively in a team; weigh the relative costs and benefits of a potential action; read and interpret plans, diagrams and specifications; maintain high level of integrity in protecting privacy and confidentiality of information.
  • Education: Attainment or pursuance of a BA/BS degree from an accredited college or university majoring in Computer Science, MIS, Business or related field or equivalent experience.
  • Experience with the setup, operation, and troubleshooting of various audio and video components including but not limited to: microphones, digital mixers, interfaces, capture cards, AVoIP, cameras, displays, monitors, recorders, and live stream/video conferencing software (i.e. Zoom, OBS, Granicus, or Crestron)
  • Strong knowledge of computer hardware, software, networks, and troubleshooting techniques
  • Proficiency with operating systems including Windows, MacOS, iOS and Android
  • Commitment to excellent customer service both in person and remotely
  • Excellent interpersonal skills with an ability to explain technical concepts to non-technical users, delivering friendly, white-glove service
  • Demonstrated ability to prioritize multiple IT support requests
  • Demonstrated experience providing high-level technical support to C-suite executives, ensuring timely resolution of complex issues and maintaining confidentiality and professionalism in all interactions
  • One or more (1+) years of experience providing Tier 2 IT support, including troubleshooting incidents, resolving escalated technical issues, and delivering exceptional customer service in a fast-paced environment
  • One or more (1+) years of experience working within ServiceNow
  • One of more (1+) years of experience maintaining, configuring, and supporting conference room and collaboration technology, including video conferencing equipment, displays, and connectivity
  • SMUD is a CalPERS agency. As a member of the California Public Employees’ Retirement System (CalPERS), SMUD offers eligible employees access to a defined benefit pension plan along with other valuable retirement and health benefits. This program helps provide financial security both during your career and after retirement.
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