SMUD-posted 29 days ago
$32 - $39/Yr
Part-time • Entry Level
Hybrid • Sacramento, CA
1,001-5,000 employees

We're excited that you're considering joining SMUD's dynamic IT team! At SMUD, we're committed to providing affordable, reliable, and sustainable energy to our community, guided by our core values of integrity, respect, innovation, and inclusion. We are seeking a motivated and technically savvy individual who is passionate about delivering exceptional customer service and eager to support our customers with their technology needs. While you don't need to have all the answers right away, a strong willingness to learn and adapt in our fast-paced environment is essential. If you're enthusiastic about problem-solving and growing your skills alongside a collaborative team dedicated to making a positive community impact, we'd love to meet you! This posting intends to fill one (1) part-time IT Technician vacancy, and establish an eligibility list which may be used to fill future part-time, limited-term, or regular full-time vacancies over the next two (2) years. Purpose To perform technical support in the area of Information Technology to ensure the availability, integrity and security of SMUD’s technology infrastructure. Nature and Scope Serves as a paraprofessional resource within an Information Technology discipline; works both as an individual and as a team with other technicians on tactical operational tasks.

  • Triages, monitors, investigates, and tracks closure of Information Technology issues and events generated by tools within established service level agreements.
  • Performs limited tier one configuration, tuning and administration duties for existing Information Technology tools and services.
  • Responds to and resolves tier one user questions and requests within established service level agreements.
  • Communicates and educates Information Technology principles and best practices to the employee base with direction from Information Technology management.
  • Performs related duties as required.
  • High School Diploma or equivalent.
  • Demonstrable relevant work experience navigating through code and/or hardware to research and fix common issues.
  • Standard operating procedures for modern office equipment including a computer and applicable software; English grammar, punctuation and vocabulary standards; concepts and principles related to implementing problem solutions; techniques and practices for problem research and resolution; techniques and practices for resolving basic to medium complexity technical issues; procedures and practices related to system administration; concepts of technical best practices and compliance with technology policies and procedures.; data encryption; legal requirements related to information security, federal, state and local laws, codes and regulations governing technology.
  • Utilize a personal computer and/or computer terminal, systems and software relevant to the job; communicate effectively orally and in writing internally/externally; establish and maintain effective working relationships internally/externally; evaluate and resolve technical issues; schedule and prioritize own work assignments to meet expected timeframes; work effectively in a team; weigh the relative costs and benefits of a potential action; read and interpret plans, diagrams and specifications; maintain high level of integrity in protecting privacy and confidentiality of information.
  • Attainment or in pursuance of an Associate or Bachelor's degree in Information Technology, Computer Science, or related field is desirable.
  • Technical Skills:
  • Proficiency with Windows and Mac operating systems.
  • Experience with common office software (Microsoft Office Suite, Google Workspace).
  • Familiarity with basic networking concepts (IP addressing, DNS, VPN).
  • Knowledge of remote desktop tools and ticketing systems (ServiceNow, Teamviewer, etc).
  • Understanding of hardware troubleshooting for desktops, laptops, and peripherals.
  • Customer Service Skills:
  • Strong communication skills, both verbal and written.
  • Ability to explain technical information clearly to non-technical users.
  • Patience and empathy when assisting users with issues.
  • Strong problem-solving and critical-thinking abilities.
  • Experience:
  • Prior experience working in a help desk or IT support role preferred.
  • Experience in escalating complex issues to appropriate teams.
  • Ability to document support requests and resolutions accurately.
  • Attributes:
  • Strong organizational skills and the ability to manage multiple tasks simultaneously.
  • Willingness to learn and stay current with evolving technologies.
  • Team-oriented with a collaborative mindset.
  • Work Environment Adaptability:
  • Flexibility to work various shifts if required, including evenings or weekends.
  • Ability to work efficiently in a fast-paced environment.
  • Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Associate are desirable.
  • As a member of the California Public Employees’ Retirement System (CalPERS), SMUD offers eligible employees access to a defined benefit pension plan along with other valuable retirement and health benefits. This program helps provide financial security both during your career and after retirement.
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