Information Technology Technician - Information Technology Department

Lucas Enterprises of Escambia County FL • Pensacola, FL

402d

About The Position

The Information Technology Technician position at Escambia County is responsible for providing technical support for desktop computers, applications, and related technology. This role involves troubleshooting, diagnosing, and resolving issues while assisting staff with the installation and maintenance of computer systems and peripherals. The technician will also provide first-level support to end-users and participate in the maintenance of network servers as needed.

Requirements

• Associate's Degree or 2-year technical certificate in a computer related field
• 1 year of experience in PC support or helpdesk environment
• Valid driver's license from state of residence
• Pass review by CJIS, including fingerprinting and background checks

Nice To Haves

• CompTIA A+, N+, and/or Security+ certification
• Knowledge of ITIL principles

Responsibilities

• Serves as the front-line service desk operator
• Troubleshoots, diagnoses, resolves, and reports on problems with information technology resources
• Trains users in the use and functionality of information resource systems, applications, software, and hardware
• Provides first-level technical support to end-users over the phone and via e-mail
• Documents and maps technical information for assigned programs and equipment
• Relocates computer hardware, peripherals, and equipment as needed
• Installs and configures software as needed
• Assists with the installation, maintenance, and repair of telecommunications equipment
• Answers incoming helpdesk phone calls
• Participates in the creation and implementation of documents into the electronic document system
• Performs other duties as assigned

What This Job Offers

• Job Type: Full-time
• Industry: Food and Beverage Retailers
• Education Level: Associate degree