Information Technology Technician 2-Health Info & Mgmt. Services (Knoxville)

University of Tennessee • Knoxville, TN

13d • $21

About The Position

The Information Technology Technician 2 analyzes technical problems and implements appropriate solutions. The primary responsibility of this position is to provide telephone, remote, and in-person technical support through the UT Health Science Center College of Medicine-Knoxville’s Help Desk operation. This position is also primarily responsible for performing installation and upgrades to computers and peripherals.

Requirements

• High School Diploma or GED.
• Two (2) years of relevant experience; OR a combination of education and experience to equal two (2) years.
• Extensive applied knowledge and direct experience with Microsoft Windows 11, Microsoft Office 365, TCP/IP, and BitLocker encryption.
• Fundamental knowledge of MacOS and iOS.
• Fundamental knowledge of network architecture, server functionality, and mail clients.
• Intermediate computer troubleshooting skills necessary.
• Advanced knowledge of HIPAA required.

Nice To Haves

• Bachelor’s Degree preferred.
• CompTIA A+ and ITIL v4 Foundation certification preferred.

Responsibilities

• Provides technical support to the entire UT Health Science Center COM-Knoxville’s clinical and educational enterprise.
• Performs scheduled installation and replacement of end-user computers, peripheral devices and necessary software.
• Prioritizes and completes work based on criticality and impact on the affected department and the organization.
• Creates, manages and maintains internal knowledge base articles and configuration documentation to ensure accuracy and completeness.
• Performs other related duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED