Information Technology Support Specialist
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About The Position
Santa Monica College is excited to announce an opportunity for an Information Technology Support Specialist. This role is essential in providing technical support to both college employees and students, ensuring effective and secure access to the District's technology resources. The position is full-time, requiring 40 hours of work per week for 12 months a year, with variable work schedules based on departmental needs. The selected candidate will receive an additional 5% pay due to these variable hours. Candidates must have authorization to work in the United States, as the District does not provide sponsorship. The ideal candidate will have a strong background in troubleshooting, configuring, and maintaining computer hardware and software, as well as peripherals. Staying updated on new technologies, including software, operating systems, and hardware, is crucial. The role demands a high level of customer service in a fast-paced environment, along with excellent critical thinking and problem-solving skills to identify the root causes of user issues. Familiarity with office communication tools such as Microsoft Teams, Outlook, and SharePoint is necessary for effective coordination with users and management. Experience with audio-visual equipment troubleshooting is a plus but not mandatory. Working at Santa Monica College means being part of a diverse team dedicated to helping students achieve their educational goals. The college is recognized as the number one transfer institution to prestigious universities and is committed to sustainable practices. Employees enjoy a supportive work environment that values work-life balance and professional development, with numerous benefits available to enhance their experience at SMC.
