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Under direction of the Information Technology Manager I (ITM I), the Information Technology Supervisor II (IT Sup II) plans, organizes, and directs the work of the Information Technology Service Desk (ITSD) Unit, in the Technology Service Desk Section, Infrastructure and Operations Branch, within Technology Services Division(TSD). This position is eligible for a hybrid work schedule and requires employees to work two days, each week, on-site at our headquarters office in Rancho Cordova, CA; however, changes to the hybrid/telework program are at the department's discretion. DCSS does utilize a shared workspace or 'hoteling' when working in the office. All employees may be required to report in person to the Rancho Cordova headquarters and/or off-site events or locations, as determined by management.