INFORMATION TECHNOLOGY SUPERVISOR I

State of California • Sacramento, CA

61d • Hybrid

About The Position

In July 2025, the State of California implemented the Personal Leave Program (PLP) 2025. This program temporarily reduces employees' monthly base pay in exchange for paid leave credits. This position is subject to PLP 2025 and will have a monthly base pay reduction of 3% in exchange for 5 hours of leave credits through June 2027. The salary ranges shown on this job posting do not reflect the salary reduction. Under the general direction of the Infrastructure and Operations Manager (Information Technology Manager I), the Information Technology Supervisor I (ITS I) oversees the daily operations of the IT Desktop Support Unit. The incumbent ensures timely and effective technical assistance to staff by managing a team of IT support specialists, resolving Help Desk tickets, and maintaining a high level of customer satisfaction. Responsibilities include monitoring incident response, performance metrics, and adherence to IT service management (ITSM) best practices. For detailed information, please see the attached duty statement.

Requirements

• Requires ability to effectively handle stress, and work in a noisy and fast paced environment
• Requires daily use of a personal computer and related software applications at a workstation
• Requires ability to complete tasks that require repetitive hand movements in the performance of daily duties
• Requires prolonged sitting and/or standing in a workstation for 6.5 to 7 hours per day
• Requires dependability and excellent attendance record
• Willingness to work irregular hours

Nice To Haves

• Ability to provide high-quality customer service in a positive work environment
• Ability to resolve issues at the first point of contact
• Experience with project management
• Ability to interact respectfully, professionally, positively, and courteously when communicating and working with others
• Ability to communicate effectively both verbally and in writing
• Ability to follow verbal and written directions
• Strong documentation and written communication skills
• Familiarity with the full suite of Microsoft Office tools
• Experience with troubleshooting and solving problems
• Proficient with managing and administering Zendesk
• Experience working with all Azure tools such as Azure InTune, Azure Active Directory, Office 365 and SharePoint
• Experience in an IT support environment and providing customer support
• Experience with Salesforce and SharePoint.

Responsibilities

• oversees the daily operations of the IT Desktop Support Unit
• managing a team of IT support specialists
• resolving Help Desk tickets
• maintaining a high level of customer satisfaction
• monitoring incident response
• monitoring performance metrics
• adherence to IT service management (ITSM) best practices

Benefits

• Pension through CALPERS
• Medical Benefits, including health, dental, and vision insurance
• Medical benefits into retirement
• Deferred Compensation options: 401k and 457b
• Leave benefit options (Vacation/Sick or Annual Leave)
• Paid Holidays
• Life Insurance
• ScholarShare (College Saving Account)
• School Loan forgiveness under the federal Public Service Loan Forgiveness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees