Information Technology Spring 2025 Co-op - Cincinnati, OH

Messer Construction Company • Cincinnati, OH

410d

About The Position

The Information Technology Spring 2025 Co-op at Messer Construction is designed for students seeking hands-on experience in IT support within a leading construction management firm. This role involves assisting with technical requests, setting up hardware and software, and ensuring effective communication across departments, all while contributing to the company's commitment to community and professional growth.

Requirements

• Basic knowledge of Microsoft Windows Operating Systems.
• Familiarity with Microsoft Office Suite, including SharePoint and O365.
• Understanding of Active Directory, Citrix, and Meraki and Cisco devices.
• Strong oral and written communication skills.
• Customer service orientation.
• Problem solving and analysis skills.
• Attention to detail.
• Stress tolerance.
• Planning and organization skills.
• Ability to lift or move up to 50lbs.

Responsibilities

• Respond promptly to requests for technical assistance in person, via phone or electronically.
• Obtain and evaluate all relevant information to handle inquiries and requests.
• Setup hardware to be used by Messer personnel including laptops, PCs, networking equipment, and mobile devices.
• Configure software to be used by Messer personnel.
• Follow documented tasks and processes as assigned.
• Seek new methods or improvements to documented tasks and update documentation accordingly.
• Diagnose and resolve technical hardware and software issues/requests.
• Record details of inquiries and requests as well as actions taken.
• Communicate and coordinate with internal departments or other project leads.
• Stay current with system information, changes, and updates.
• Travel to company locations for setup or troubleshooting as needed.

Benefits

• Professional growth opportunities
• Collaboration with experienced professionals
• Employee ownership benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Industry: Heavy and Civil Engineering Construction
• Education Level: No Education Listed