Information Technology Specialist - On-Site IT Specialist

Ridgecrest Foundation • Black Mountain, NC

10d • Onsite

About The Position

Our On-Site IT Specialist will serve as the primary point of contact for coordinating IT issues and projects with our contracted managed service provider. This role is responsible for tasks that cannot be handled remotely, such as networking, server, and workstation support. By supporting our team’s technology needs at the conference center and the summer camps you are playing a vital role in our Mission to Impact lives for God's Glory!

Requirements

• Associate’s degree in Computer Science or Information Technology, or equivalent experience.
• High School diploma or GED
• Valid Drivers License
• Strong Computer and Technology Skills
• Excellent interpersonal and customer service skills.
• Basic understanding of network control principles, theories, concepts, and technologies.
• Thorough understanding of networking protocols, WAN/LAN wired and wireless networking.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft 365 environment, including Entra Microsoft and Cisco Certifications
• Must possess the necessary physical stamina for walking/standing/working for extended periods
• Ability to sit for prolonged periods of sitting at a desk and working on a screen
• Frequent typing and data entry will be required, so a certain level of manual dexterity is necessary.
• Ability to carry equipment up to 60 lbs around various parts of campus that may vary in degrees of steepness.

Responsibilities

• Maintain and troubleshoot voice and data networks, analyzing and resolving issues related to hardware, software, and peripheral devices to ensure seamless operations for the conference center.
• Stay current on trends and developments in technology, including data networking, hardware, and software, to ensure the organization is up-to-date with best practices and innovations.
• Develop and maintain detailed documentation for equipment installations, system configurations, and software setups, ensuring that all processes are clearly outlined for future reference and ease of use.
• Recommend and implement fresh IT projects to keep the organization's technology infrastructure up-to-date, improving both security and efficiency in day-to-day operations.
• Conduct diagnostics and preventive maintenance to identify potential issues, troubleshoot errors, and ensure the continued smooth functioning of IT systems and devices.
• Train staff and end users on the proper use of equipment and software, offering support to ensure team members are comfortable with the technology and utilizing it effectively.
• Assist with network security and data protection, ensuring that systems are secure and that sensitive data is protected in line with organizational policies and regulations.
• Provide on-call support for emergency IT issues during events or critical operations, ensuring minimal downtime and disruption.
• Perform other duties as assigned, contributing to the ongoing improvement of the IT infrastructure and ensuring technology aligns with the organization’s needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree