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Under the direction of an Information Technology Specialist 4, SG25, the incumbent will work on the Enterprise Applications Development team, under the Information Technology Bureau. The incumbent will play a crucial role in supporting the agency's mission by providing support for our enterprise applications including NYMatters and other business applications. This includes providing end-user support, making basic configuration changes, creating documentation, and assisting in the analysis of requirements and designing user-focused solutions. This position will collaborate with business users to enhance application workflows and maintain a comprehensive knowledge base for future reference. The incumbent will build and enhance the Quality Assurance (QA) team by developing test plans, executing test cases, analyzing results, reducing bugs, and continuously maturing QA processes to ensure high-quality deliverables.