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The Information Technology Specialist 3 position resides on the e-Collaboration team in the Bureau of Software Platforms within the Chief Information Office. The role involves supporting the existing Microsoft 365 environment and requests, providing customer support for various Microsoft applications, preparing reports, documenting upgrades, assisting with project rollouts, fulfilling data requests, and participating in on-call rotation responsibilities. The position also includes administering Lotus Notes servers, developing training activities, and maintaining documentation.