State of New York-posted 13 days ago
$66,951 - $85,138/Yr
Full-time • Mid Level
Hybrid • Albany, NY
251-500 employees
Executive, Legislative, and Other General Government Support

Under the direction of an IT Specialist 4 (Operations), SG-25, within the Chief Technology Office/Enterprise Network Services/Projects & Operations/Physical Network & Intake/Site Coordination unit, the Information Technology Specialist 2, SG-18, will perform site consultation work in support of client networking activities. Specific duties include, but are not limited to, the following: Install, relocate and remove equipment. This includes workstations (PCs), printers, servers, VOIP phones, WAPS, and data communications equipment for supported agencies; Participate in the planning and execution of all phases of projects including request analysis, site surveys, site preparation, cable troubleshooting and installation, asset management, inventory control, and network assistance; Provide detailed site surveys and onsite support for requests from all ITS-supported agencies and analyze requests and provide Rough Order Magnitude (ROM) estimates to the agencies; Submit internal ITS requests for enterprise network equipment, circuits, and cabling and monitor them start to finish; Act as the ITS liaison to the requesting State agency; Support the NYS Emergency Operations Center (EOC); Support deployments of the Emergency Remote Office (ERO); Provide 24x7x365 on-call network support, on a rotating basis, for troubleshooting and support for any emergency statewide; and This position requires travel to various sites 3-5 days per week to perform required site consultation work in support of client networking activities.

  • Install, relocate and remove equipment. This includes workstations (PCs), printers, servers, VOIP phones, WAPS, and data communications equipment for supported agencies
  • Participate in the planning and execution of all phases of projects including request analysis, site surveys, site preparation, cable troubleshooting and installation, asset management, inventory control, and network assistance
  • Provide detailed site surveys and onsite support for requests from all ITS-supported agencies and analyze requests and provide Rough Order Magnitude (ROM) estimates to the agencies
  • Submit internal ITS requests for enterprise network equipment, circuits, and cabling and monitor them start to finish
  • Act as the ITS liaison to the requesting State agency
  • Support the NYS Emergency Operations Center (EOC)
  • Support deployments of the Emergency Remote Office (ERO)
  • Provide 24x7x365 on-call network support, on a rotating basis, for troubleshooting and support for any emergency statewide
  • A bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science.
  • A bachelor's or higher-level degree in any field and one year of experience in information technology
  • 60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology.
  • Two years of professional experience in information technology.
  • Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 1, Salary Grade (SG) 14.
  • Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 2 or Information Technology Specialist 2 Programming, G-18; OR in a title G-16 or above deemed administrative under Section 52.6 of the Civil Service Law.
  • Appointment to this position and continued employment with the agency is contingent upon obtaining and/or maintaining New York State residency within six months of hiring.
  • Appointment to this position is not final until all agency approvals have been granted.
  • Generous benefits package, worth 65% of salary, including:
  • Thirteen (13) paid holidays annually
  • Up to Thirteen (13) days of paid vacation leave annually
  • Up to Five (5) days of paid personal leave annually
  • Up to Thirteen (13) days of paid sick leave annually for PEF.
  • Up to three (3) days of professional leave annually to participate in professional development
  • Eligible employees and dependents can pick from a variety of affordable health insurance programs
  • Family dental and vision benefits at no additional cost
  • New York State Employees' Retirement System (ERS) Membership
  • NYS Deferred Compensation
  • Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
  • Public Service Loan Forgiveness (PSLF)
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