Information Technology Specialist 2 - Hourly - 9140

State of New York • Albany, NY

76d • $32 - $32

About The Position

This Information Technology Specialist 2 hourly position within the Chief Information Security Office/Asset Management bureau will work with the many data and inventory control tools available as this office oversees the Asset Management data and processes for ITS. The position will also perform the following duties: Complete delivery of equipment to local stockrooms, maintain documentation of the data related to the deliveries, develop familiarity with the ServiceNow app or other similar tools, use IT knowledge and knowledge of ITSM to check for inconsistencies in the Surplus and CMDB Service Requests so the workflow can move forward, utilize ITSM reporting to manage incoming requests and their status, work with IT staff and ITSM reporting to close those tickets, use ITSM reporting to gather and organize the data inconsistencies within stockrooms based off the Physical Inventory Services requests, communicate and present information to the Asset Management team as well as other IT Staff during weekly meetings, and assist in the electronic waste process and managing asset records accordingly.

Requirements

• A bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science
• A bachelor's or higher-level degree in any field and one year of experience in information technology
• 60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology
• Two years of professional experience in information technology
• Active driver's license

Responsibilities

• Complete delivery of equipment to local stockrooms
• Maintain documentation of the data related to the deliveries
• Develop familiarity with the ServiceNow app or other similar tools
• Use IT knowledge and knowledge of ITSM to check for inconsistencies in the Surplus and CMDB Service Requests
• Utilize ITSM reporting to manage incoming requests and their status
• Work with IT staff and ITSM reporting to close those tickets
• Gather and organize the data inconsistencies within stockrooms based off the Physical Inventory Services requests
• Communicate and present information to the Asset Management team and other IT Staff during weekly meetings
• Assist in the electronic waste process and managing asset records accordingly

Benefits

• Thirteen (13) paid holidays annually
• Up to Thirteen (13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Thirteen (13) days of paid sick leave annually for PEF
• Up to three (3) days of professional leave annually to participate in professional development
• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost
• New York State Employees' Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: Bachelor's degree
• Number of Employees: 51-100 employees