Information Technology Project Manager

A1FED Inc

About The Position

The Information Technology Project Manager serves as the single accountable manager for all IT operations, projects, and lifecycle activities supporting the U.S. Army Warrant Officer Career College. The role combines senior level project management, IT service management, and technical oversight. The individual plans, schedules, executes, and tracks IT projects while ensuring continuous operation of classroom technology, helpdesk services, user accounts, mobility devices, and IT assets. This role manages project scope, requirements, risks, schedules, and deliverables while ensuring compliance with Army and DoD policies. The Project Manager also oversees lifecycle replacement planning, inventory accuracy, vendor coordination through CHESS, and monthly and weekly reporting. The position requires hands on technical expertise, formal project management discipline, and the ability to operate independently in a controlled military environment.

Requirements

Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical discipline
CompTIA Security+ certification (required)
Minimum 12 years of IT or project management experience
Active U.S. SECRET clearance
Demonstrated experience managing IT projects in regulated environments
Strong working knowledge of Windows environments and Active Directory
Experience with Office 365 or Army365 administration
Experience with lifecycle replacement planning and asset management
Hands-on experience with Windows group permissions management
Experience with user and computer account creation and troubleshooting in Active Directory
Experience troubleshooting printers in enterprise environments
Experience with computer hardware and software repair
Experience writing and troubleshooting PowerShell scripts for Windows 11 and Office 365
Experience managing IT helpdesk operations with defined service level timelines
Working knowledge of Army CHESS purchasing process
Experience producing recurring operational and project reports

Nice To Haves

Project Management Professional (PMP) certification
Prior DoD or Army enterprise IT environment experience
Experience with SharePoint for tracking and workflow management
Experience processing DD Form 2875 or similar access request forms
Experience working with installation ECP representatives for equipment procurement
Experience managing classroom or training technology environments

Responsibilities

Plan, schedule, and manage IT projects from requirements through completion
Develop task breakdowns, timelines, and risk mitigation plans
Track project issues, risks, and corrective actions
Maintain compliance with security, OPSEC, and quality control requirements
Serve as the primary technical and project interface with Government stakeholders
Manage S6 Trouble Ticket Portal and Helpdesk operations
Resolve all helpdesk tickets within 72 hours (100% compliance required)
Provide technical assistance to end users by phone and in person as required
Maintain proper security and configuration per Department of the Army and Fort Novosel NEC policy
Produce weekly ticket resolution reports every Friday before close of business
Manage Active Directory for Cadre and Students, including creating user and computer accounts
Manage all Army365 licenses and accounts for USAWOCC
Manage Account Validation System for Cadre and Students
Process DD Form 2875 (Request for Fort Novosel network access) and upload completion information into WOCC Training Tracker on SharePoint
Configure and troubleshoot Windows group permissions
Ensure 100% compliance with account management protocols with no security violations due to contractor error
Manage all DoD Mobility Unclassified Capability (DMUC) devices in USAWOCC
Maintain all DMUC devices in fully mission-capable status
Achieve no more than 2 reported deficiencies per month for DMUC devices
Maintain accurate inventory of all automation equipment, current configuration, and location of all equipment
Update inventory within 48 hours of any equipment movement, addition, or removal
Maintain minimum 98% inventory accuracy when compared to physical count during inspections
Manage USAWOCC's annual Life Cycle Replacement (LCR) process
Understand and utilize Army's Computer Hardware, Enterprise Software and Solutions (CHESS) purchasing process
Submit all LCR requests and warranty repairs within 5 business days of identification
Manage all equipment warranties and repairs
Manage all 26 USAWOCC classrooms
Troubleshoot audio-visual equipment and ensure full functionality
Work directly with Fort Novosel ECP representative for all replacement equipment and software
Achieve no more than 1 reported deficiency per week for classroom systems
Perform computer hardware and software repair
Troubleshoot printer issues across training environments
Write and troubleshoot PowerShell scripts for Windows 11 and Office 365
Automate routine administrative tasks and system configurations
Audio/Visual Classroom Report (1st business working day of each month)
Lifecycle Report (1st business working day of each month)
Weekly Ticket Resolution Report (every Friday before close of business)
Re-order Supply List (1st business working day of each month)
Annual SAM Service Contract Report via www.sam.gov (due by October 31)
Ensure all reports meet Army document preparation standards (grammatically correct and technically accurate)