Information Technology Project Analyst, Junior

Booz Allen Hamilton • Washington, DC

286d • $47,000 - $96,000

About The Position

Do you embrace a dynamic work environment and want to work where Information Technology (IT) underpins the mission? We are looking for an IT Project Analyst who can analyze and respond to user inquiries and assist with improving project efficiency and effectiveness. You will perform a variety of professional technology support tasks to cover in a functional Navy mailbox for account access requests, application support, troubleshooting account issues, referring users to command representative, escalating priority issues, and consolidating daily requests. You will work directly with clients to help ensure tasks are managed effectively. You will empower our clients through communication, ensuring the program achieves its goals and meets our quality standards. You will engage with clients to collect, understand, and define their IT requirements, analyze and translate those requirements into project plans and milestones. You will contribute to translating larger program goals and concepts into well-designed project plans to assist the client in developing innovative solutions to complex problems. You know that project managers touch every part of an organization and wear multiple hats, from caring for the client and their meaningful project goals to participating in organizational development and being a key contributor to team success. Join us. The world can't wait.

Requirements

• 1+ year of experience in a professional work environment supporting the DoD.
• Experience in Microsoft Power Platform tools.
• Experience in using Microsoft Office Suite, including Microsoft Teams.
• Ability to learn new technologies and concepts quickly.
• Ability to work cooperatively as a team member.
• Ability to perform shift work.
• Secret clearance.
• Bachelor's degree.

Nice To Haves

• Experience with IT Help Desk.
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication skills.
• ITIL Certification.

Responsibilities

• Analyze and respond to user inquiries.
• Assist with improving project efficiency and effectiveness.
• Perform technology support tasks for account access requests.
• Provide application support and troubleshoot account issues.
• Refer users to command representatives and escalate priority issues.
• Consolidate daily requests and manage tasks effectively.
• Engage with clients to collect and define IT requirements.
• Translate requirements into project plans and milestones.
• Contribute to developing innovative solutions to complex problems.

Benefits

• Health, life, and disability insurance.
• Financial and retirement benefits.
• Paid leave and professional development.
• Tuition assistance and work-life programs.
• Dependent care support.
• Recognition awards program for exceptional performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree