Information Technology Professional

Michigan State University • East Lansing, MI

80d

About The Position

This is an executive IT support role, requiring customer service and technical troubleshooting skills to enable users while creating positive relationships and building trust with Athletics IT support at every opportunity. Typically weekdays; however, some off hours, live event/game day support required. Resolve user IT requests, task sequence/image new devices, and perform onboarding for new employees/swap users to new machines in accordance with refreshment cycle. Monitor hardware collections via MMC and JAMF. Use PaperCut to monitor/manage printers and queues. Coordinate on some sports technology installations. Generally, leverage technology for the smooth operation and improvement of MSU Athletics coaches and staff.

Requirements

• Knowledge normally acquired in the first two or three years of college, technical, vocational or business school such as an Associate's Degree.
• One to three years of related and progressively more responsible work experience in IT Helpdesk or similar experience troubleshooting Windows/Mac enterprise environments.
• An equivalent combination of education and experience.

Nice To Haves

• Experience and ability to improve/streamline the use of TDX.
• Experience supporting Paciolan ticket scanning.
• Experience supporting collegiate sports technologies such as Spiideo, HUDL, Sideline Scout, Brightsign Players/Carousel Digital Signage, XOS/Catapult Thunder, VenueNext, OES and Daktronics scoreboards, Playsight, Axis IP cameras, Synergy, Trackman, ShotTracker.
• Familiarity with computer hardware components, networking basics, and computer troubleshooting.

Responsibilities

• Provide executive IT support and customer service to users.
• Resolve user IT requests and troubleshoot technical issues.
• Task sequence/image new devices and perform onboarding for new employees.
• Monitor hardware collections via MMC and JAMF.
• Use PaperCut to manage printers and queues.
• Coordinate installations of sports technology.
• Support the smooth operation of MSU Athletics technology.

What This Job Offers

• Job Type: Full-time
• Industry: Educational Services
• Education Level: Associate degree