Information Technology Network Manager

Munson Willliams Proctor Art Institute-posted 3 months ago

Full-time • Manager

City of Utica, NY

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We are seeking a proactive Information Technology Manager to oversee IT operations at Munson. The Information Technology (IT) and Network Manager serves as the strategic and operational leader for Munson's technology infrastructure, responsible for maintaining institution-wide IT systems, network security, and digital learning environments. This role develops technology standards, leads digital transformation initiatives, and ensures robust business continuity and cybersecurity policies and practices across all campus operations; this includes the Museum of Art and Pratt Munson College of Art and Design. Additionally, will lead and model the delivery of an exceptional user experience. This is a full-time, on site position located in Utica, NY. Hours are Monday through Friday 9 am - 5 pm., however availability during evenings and weekends to troubleshoot in emergency situations is necessary.

Provides comprehensive network support across multiple operating systems and platforms
Maintains and optimizes network security, backup systems, and disaster recovery protocols
Coordinates equipment procurement, installation, upgrades, and configuration management
Conducts regular security assessments, vulnerability testing, and compliance audits with outside consultants
Manages relationships with external IT vendors, cloud service providers, and technology partners
Collaborates with vendors to address technical issues, evaluate new technologies, and negotiate service contracts
Oversees web-based services, learning management systems (LMS), and student information systems
Oversees the resolution of technical issues and service requests, serving as an escalation point for complex problems
Ensures the maintenance and optimization of IT infrastructure, including networks, servers, workspaces, classrooms, and computer labs
Implements and enforces standards and policies for networking, computing, security, and data services
Collaborates with academic departments on educational technology integration and digital pedagogy support
Ensures compliance with FERPA, GDPR, and other data privacy regulations
Manages cloud infrastructure, hybrid environments, and SaaS application portfolio
Develops and implements data governance policies and procedures
Supervises, evaluates, and coaches a team of four IT professionals and student workers
Provides guidance, support, and ongoing training to team members
Coordinates tasks and projects across the department
Develops comprehensive IT strategic plans aligned with organizational goals and budget cycles
Evaluates and recommends emerging technologies for potential organizational adoption
Develops and implements business continuity plans
Works with directors and department heads to establish and enforce policies and procedures
Implements business continuity and incident response procedures
Manages annual IT budget, including capital expenditures and operational costs
Negotiates contracts and manages vendor relationships
Implements cost-effective solutions while maintaining service quality standards
Serves on interdepartmental committees as requested and completes other duties as assigned

Bachelor's degree in Information Technology, Computer Science, or related field preferred; OR Associate's degree with relevant industry certifications and additional experience
Proven experience in a supervisory/leadership role within the IT field required
Strong technical proficiency in networking, server administration, and systems management
Experience with a variety of operating systems and software platforms, including Microsoft Windows Server and Office Suite, macOS, and Google Workspace
Knowledge of network security principles and technologies, such as firewalls, switches, and access points
Demonstrated leadership ability, excellent communication and interpersonal skills
Professional certifications such as ITIL, CompTIA A+, or vendor-specific certifications are highly desired
Experience with educational technology systems preferred but not required
Ability to work collaboratively with faculty, staff, and students

Experience with educational technology systems preferred but not required

Equal opportunity employer

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