Information Technology Network Administrator

Vierbicher Associates-posted 9 months ago
Full-time • Mid Level
Madison, WI
Professional, Scientific, and Technical Services
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Vierbicher is a team of professional engineers, planners, community development specialists, land surveyors and GIS specialists who provide comprehensive solutions for a wide range of projects. Our goal is to provide clients with creative consulting services and quality products, enabling them to efficiently and effectively meet their goals. We work to build strong relationships with our clients that promote trust, cooperation and teamwork. We are now hiring for an IT Network Administrator. The IT Network Administrator is responsible for maintaining and optimizing our IT infrastructure while delivering exceptional support to our staff across multiple locations within Wisconsin. This is a dynamic position that requires a balance of technical expertise, problem-solving, and outstanding communication skills and will be the primary go-to person for troubleshooting network issues, setting up new users and workstations, providing on-call support, and training end users to ensure smooth operations.

  • Maintain and support the firm's network infrastructure, including servers, firewalls, VPNs, and security protocols; troubleshoot network connectivity and performance issues across multiple locations, ensuring minimal downtime.
  • Provide hands-on, front-line tech support to end users both remotely and on-site for hardware, software, and network issues; respond to IT tickets and address issues promptly, escalating when necessary, ensure prompt and effective communication during troubleshooting and resolution.
  • Configure and deploy new workstations, laptops, printers, and other office technology as needed; set up new user accounts, permissions, and access rights in the network, ensuring security best practices; manage software installations and updates for users.
  • Be part of an on-call rotation to handle urgent after-hours or weekend IT issues, ensuring smooth and uninterrupted business operations.
  • Provide training and guidance to end users on best practices for using software, hardware, and internal systems; help staff become more efficient by promoting and training on new tools, processes, and AI-based technologies.
  • Associate or bachelor's degree in computer science is preferred.
  • 3+ years of experience in network administration or a similar IT role.
  • Proficiency in managing and troubleshooting Windows servers, Active Directory, and various network protocols (DNS, DHCP, TCP/IP).
  • Strong knowledge of firewall and security protocols, VPN configurations, and wireless networking.
  • Experience with Office 365, remote desktop tools, and backup systems.
  • Experience with cloud-based platforms (e.g., AWS, Azure) is a plus.
  • Strong communication and interpersonal skills, with the ability to work effectively with staff at all levels of technical knowledge.
  • Ability to thrive in fast-paced, on-the-fly situations while maintaining a personable, solutions-oriented attitude.
  • Self-starter who can work independently but is also a team player.
  • Forward-thinking approach to AI, with the ability to identify and implement automation tools and AI-driven solutions to streamline IT operations.
  • Regular travel to offices and job sites across Wisconsin to provide hands-on support and to address location-specific IT needs is required.
  • Competitive salary and benefits package.
  • Opportunities for professional development and career advancement.
  • A collaborative and inclusive company culture.
  • Flexible schedules.
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