Gibson Electric Co., Inc. - Information Technology Manager

Gibson Electric Co., Inc.•Downers Grove, IL

2d•$110,000 - $135,000•Onsite

About The Position

IT Manager (ITM) is responsible and accountable for the smooth running of all computer systems within the limits of requirements, specifications, costs and timelines. The ITM supervises the implementation and maintenance of the Company’s overall computing needs.

Requirements

BS/BA in Computer Engineering/Science or equivalent experience
5 years or more in an IT management role
Proven knowledge of Active Directory & current Windows OS
Proven knowledge of Office 365
Proven knowledge of mobile device management
Proven knowledge of networking-Cisco networking preferred
Proven knowledge of Azure/Cloud environment
Outstanding communication and customer service skills
Excellent organizational and time-management skills
Ability to multi-task in a fast-paced work environment
Must demonstrate integrity, honesty, confidentiality, professionalism and commitment to company values.
Must have patience in resolving colleagues’ technical issues.
Must be self-motivated and able to work efficiently and be dependable.
Must have excellent organizational, communication, and multi-tasking skills.
Must have high standards of quality with attention to detail.

Responsibilities

Manage information technology and computer systems
Design, develop, implement and coordinate systems (computer deployments to end users, server deployments-both onsite and Azure environment, network design and implementation, printer setup, mobile device management and setup)
Develop and implement policies and procedures (utilizing existing EMCOR SOP’s and Company internal policies)
Strategic IT resource planning (keeps abreast of industry trends and standards, attends Kick-off meetings, anticipates upcoming hardware/software needs, develop innovative IT solutions)
Proactively monitors systems to reduce downtime (reviews log files, monitors server performance, advises users of potential bottlenecks, schedules off-hours maintenance windows, proactively reviews internet bandwidth usage)
Procurement of current hardware with an eye to the bottom line (works with approved vendors to ensure the best pricing and delivery schedule, selecting high-quality/good value equipment best suited for our working environment)
Tests, manages and approves all software updates (develops a test environment, reviews all software updates, determines release schedules, reminds users to update their computer systems)
Works with EMCOR to leverage corporate resources to benefit Company (attends all EMCOR IT meetings in person/virtually, submits software to EMCOR for review/approval, works with software vendors and EMCOR to meet EMCOR requirements, leverages EMCOR helpdesk for technical issues)
Develops onboarding computer documentation (Windows 11 user guide, iPhone user guide, iPad user guide, Bluebeam user guide)
Responsible for data security (server maintenance, file restoration, backup management, antivirus management, malware management, patching computer CVE’s, file and folder access permissions, intrusion protection, adds and removes user access in a timely manner i.e. onboarding/termination)
Enforce EMCOR compliance standards (software usage/licensing, approved software, equipment usage/security)
Performs system audits (reviews access permissions for file access/financial systems i.e. VISTA, remote access i.e. VPN)
Training & development (mentorship, internal training, EMCOR training, task specific training)
Coaching & Counseling (weekly staff meetings, one-on-one meetings, coaching, identify training opportunities)
Communication of job expectations (punctuality, customer service, professionalism, technical knowledge and expertise, ability to set priorities, security)
Performance appraisal (use the prescribed Company performance review process)
Task assignment and scheduling (set tasks, priorities, schedule major activities, ensure coverage during vacations/absences)
Reviews and audits IT asset database (monitors existing computer fleet, ensures all hardware is covered under warranty, retires obsolete/out of warranty hardware in a secure and timely manner)