Information Technology Manager

Seattle Aquarium • Seattle, WA

1d • $125,000 - $130,000 • Hybrid

About The Position

The Seattle Aquarium, a leading marine conservation organization, is seeking an experienced and mission-driven Information Technology (IT) Manager to lead the strategic and operational IT functions that support our growing organization. This role will oversee technology infrastructure, manage IT staff and vendors, and ensure the secure and efficient operation of all information systems. Candidates should bring a balance of technical expertise, leadership skills, and a passion for supporting conservation and education through innovative technology solutions.

Requirements

• 5+ years of experience in IT systems management or related technical roles in a professional environment.
• Strong knowledge of project management, network administration, cloud services (e.g., Microsoft 365, Azure, AWS), and enterprise systems.
• Experience managing IT teams and external vendors.
• Excellent communication, organizational, and problem-solving skills.
• Passion for the mission of the Seattle Aquarium and a commitment to supporting a sustainable and educational environment.
• Staff supervisory experience; Able to achieve and exceed our leadership expectations: Lead by example: Model the way for others Mission/Vision Alignment: Connect our teams to the mission and our impact Accountability: Ensure our teams’ (and the organization’s) success Communication: Sharing information purposefully and frequently Inclusion and accessibility: Foster and nurture a trusting, inclusive, equitable workplace

Responsibilities

• Develop and implement an IT roadmap aligned with the Aquarium’s strategic goals.
• Evaluate emerging technologies and recommend upgrades to improve operational efficiency and guest experience.
• Lead IT governance, planning, budgeting and policy development.
• Provide guidance, coaching, and support for IT team members, including identifying opportunities for professional development.
• Oversee the operation and security of all IT infrastructure, including servers, network hardware, endpoints and cloud services.
• Manage system performance, backups, disaster recovery planning and cybersecurity protocols.
• Support ticketing, point-of-sale (POS),animal records, life support systems, CRM, finance and other enterprise systems.
• Ensure high-quality technical support for Aquarium staff.
• Develop and deliver training on IT systems and security best practices.
• Maintain documentation for systems, processes and support protocols.
• Coordinate with third-party IT providers, consultants and vendors.
• Lead IT projects, including system migrations, software rollouts and infrastructure upgrades.
• Monitor service level agreements and vendor performance.
• Ensure compliance with data privacy laws, PCI standards and other applicable regulations.
• Conduct risk assessments and implement mitigation strategies.
• Maintain an up-to-date incident response and cybersecurity plan.
• Team Supervision: Lead a diverse team of up to 15 full-time, part-time, and seasonal employees.  Engage, support and supervise team of staff and volunteers. Foster an environment that supports mentoring, training, team management, and well-being within a framework of mutual respect and reciprocity.
• Conflict Management: Manage conflict and communication challenges through a proactive culturally sensitive and intersectional lens, between staff, volunteers, and partners.
• Change Management: Guide the team through programmatic and operational change, providing guidance and steady leadership.
• Values Alignment:  All Aquarium staff and volunteers are expected to participate in advancing and integrating into their work Diversity, Equity, Inclusion, and Regenerative practices in alignment with our S.A.L.I.S.H. Values.  Remove roadblocks to ensure staff are able to participate.
• All Aquarium staff and volunteers are expected to participate in advancing and integrating into their work Diversity, Equity, Inclusion, and Regenerative practices in alignment with our S.A.L.I.S.H. Values.
• Follows all Seattle Aquarium policies and procedures.
• Performs relevant special duties or other projects as assigned.

Benefits

• Full-time staff are eligible for the Seattle Aquarium’s comprehensive benefits package to include medical, vision, dental, an employer-funded health reimbursement account, medical and dependent care flexible spending accounts, life insurance, long-term disability, 403b retirement fund with employer match, access to a subsidized ORCA pass, a Seattle Aquarium Family Plus membership and generous paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 101-250 employees