Information Technology Manager - Meter
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About The Position
Ferguson is seeking a dedicated and experienced individual to manage our technical support team, focusing on software troubleshooting, particularly with the Sensus platform. This role is pivotal in ensuring that our customers receive the highest quality of service and support. The successful candidate will be responsible for leading the technical support team, fostering a culture of continuous improvement, and ensuring that our software quality assurance processes are robust and effective. The position requires a proactive approach to problem-solving and a commitment to enhancing the customer experience through effective communication and collaboration with various teams within the organization. In this role, you will engage in continuous analysis and improvement of software and support quality processes. You will lead, develop, and mentor team members, ensuring they have the tools and knowledge necessary to succeed. Partnering with sales teams and project management, you will enable productive communication channels that facilitate project success. Your active participation in all phases of technology projects will be crucial in supporting our business and customers. You will manage QA project execution, ensuring adherence to schedules and scopes while dynamically responding to changes. Collaboration with developers and project management will be essential to achieve project goals. Additionally, you will monitor and guide all QA activities, working closely with other IT management team leaders to develop and report metrics that demonstrate the value provided to our business. Interaction with leadership, sales, and project management teams will be a regular part of your responsibilities, ensuring alignment and support across the organization.
