Under general direction of the Compute & Storage Information Technology Manager II (IT Mgr II), the Information Technology Manager I (IT Mgr I) has full supervisory responsibility to plan, organize, and direct the work of the Open Systems Storage (OSS) staff. OSS is responsible for the successful daily operations of all the allocation and operational recovery systems in support of Open Systems storage services at all Office of Technology Services (OTech) locations. The IT Mgr I is responsible for managing storage provisioning, maintaining the operational recovery processes for all open systems storage services, and directing the development of new storage service offerings to customers in this functional area for all supported operating systems and platforms. The IT Mgr I is also responsible for directing and allocating staff resources, performing day-to-day supervisory activities for OSS, and establishing regular and frequent communications with internal and external customers in key service areas to establish a baseline for service level objectives.