Information Technology/Managed Services Data Analyst (Contractual)

Baltimore County Public Schools • White Marsh, MD

4d • $57

About The Position

This position will assist in the ERP Project to articulate BCPS's needs to the vendor for support. This position will serve as the ERP Governance meeting Coordinator as well. Education, Training and Experience: Bachelor's Degree in Business AdminI, Education, Technology, or a related field. Licenses and Certifications: None Citizenship, residency or work VISA in United States required. SALARY: $56.66 per hour (contractual) Visit the BCPS Office of Payroll website for additional information on pay scales, other compensation and leave accruals at https://www.bcps.org/fiscalservices/payroll . OTHER COMPENSATION: This position may also be eligible for comp time as per the OPE Master Agreement and Memorandum of Understanding. Visit the BCPS website for additional information at https://www.bcps.org/cms/One.aspx?portalId=2828&pageId=69996497 . FLSA: Exempt RETIREMENT & FENEFITS: For regular positions only, not contractual. BENEFITS: BCPS offers a comprehensive benefits program for eligible employees including options for medical plans, dental plans, vision, life insurance, flexible spending accounts, disability coverage, and 403(b)/457 plans. Other benefits include paid holidays, sick, personal business, and bereavement days, and flexible leave options such as FMLA, sick bank, and board approved leaves. All new hires will attend a benefits meeting upon hire. Visit the BCPS website for additional information about benefit plans for BCPS employees at https://www.bcps.org/hr/compliance/benefits_and_retirement This document describes the duties and responsibilities of a position. It shall not be held to exclude duties not referenced nor limit the right of management to assign work to employees. Application Instructions Please read and carefully follow the instructions provided below. Applicants are required to have a completed application on file for employment with Baltimore County Public Schools (BCPS). Information on your resume and application must match. This information is necessary for salary determination should you receive an offer of employment. Professional references must be submitted to complete your application. Examples of professional references include current and former principals, supervisors, managers, mentor teachers and university/college supervisors. Personal references from colleagues, friends, community members, etc. will not be accepted. Be sure to account for all periods of employment and unemployment. Failure to complete all fields of the "Work Experience" section of the application may result in your application not being considered. A resume will not be the only document considered in determining your qualifications for a position. You MUST attach your unofficial transcript(s) or license(s) to your application if you applying for a position as a teacher or position which requires Licensure/Certification. Proof of Licenses, Certifications and Education: Applicants are required to submit proof of licenses, certifications and education beyond high school to meet the required and preferred qualifications of the position. Diplomas or transcripts must show the applicant's major field of study. Copies and unofficial transcripts are acceptable only at the application stage. Official transcripts must be provided only after you have accepted a contingent offer. Failure to submit proof of Licenses, Certifications and Education may result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with your application. Proof of Degree Equivalency: Applicants who have obtained a degree from outside the United States are required to submit degree equivalence documentation from a MSDE approved Foreign Transcript Evaluation Agency. This information is located on the MSDE website at https://marylandpublicschools.org/about/Pages/DEE/Certification/Foreign-Transcript-Evaluation-Agencies.aspx Pre-Employment Requirements: All people employed by the Baltimore County Public Schools, regular and temporary, are required to be fingerprinted and have a criminal background investigation (per COMAR) completed. The fee charged for fingerprinting is $109. Anyone offered employment is required to provide proper identification and documentation of eligibility for employment in the US. If you have military experience, you will be asked to provide a copy of DD214. Official transcripts will be required upon hire and must be sent via escript/clearinghouse from your university. Some positions will require employees to undergo a physical examination. All newly hired personnel must attend a Benefits and Retirement Orientation meeting. Additional job verification will be required for salary credit. Contact Information Kelly Hammond, HR Analyst Email: [email protected] Phone: [phone]

Requirements

• Bachelor's Degree in Business AdminI, Education, Technology, or a related field.
• Citizenship, residency or work VISA in United States required.

Responsibilities

• Work with HCM/Payroll Subject Matter Experts to generate Managed Services Tickets. This includes: Articulating issues that are seen and generating highly detailed requests for support.
• Work with SMEs to generate highly detailed requests for enhancements in Oracle.
• Monitor and, when needed, follow up on current tickets with Managed Services to ensure timely support.
• Manage, schedule, and run the BCPS ERP Governance Team.
• Work with SMEs to identify efficiencies and enhancements.
• Fulfill Project Manager functions as they relate to enhancements in Oracle HCM/Payroll.
• Serve as a Point of Contact for BCPS SMEs for updates to their Managed Services tickets.
• Monitor and manage BCPS Helpdesk to move tickets forward to Governance or Managed Services.
• Work with Project Sponsor to approve Managed Services enhancement requests.
• Manage Managed Services access for BCPS users.
• Track and manage hours used with Managed Services on a monthly basis and inform leadership of shortages/overages as well as modifying priorities to minimize overage costs.
• Ensure Managed Services tickets, entered by others, contain sufficient actionable information to achieve desired outcomes and provide BCPS SMEs with PD to bolster ticket quality.

Benefits

• BCPS offers a comprehensive benefits program for eligible employees including options for medical plans, dental plans, vision, life insurance, flexible spending accounts, disability coverage, and 403(b)/457 plans.
• Other benefits include paid holidays, sick, personal business, and bereavement days, and flexible leave options such as FMLA, sick bank, and board approved leaves.
• All new hires will attend a benefits meeting upon hire.

What This Job Offers

• Career Level: Mid Level