Information Technology (IT) Specialist; BR 10; 3.9.26.1

Texana Bank National Association • Keller, TX

just now

About The Position

Job Summary: The Information Technology Specialist role will provide daily hands-on support of systems and applications under the direction of the Director of IT.

Requirements

• Microsoft 365 Management: Admin, Entra, Exchange, Intune.
• Troubleshoot applications on Windows 11 systems (virtual and physical).
• Analyze and resolve computer operating systems and software malfunctions.
• Respond to service requests in a timely and proactive manner.
• Create documentation and checklists related to the job at hand.
• Effectively communicate, both written and verbal, with the team and customers
• Apply organizational methods and practices to manage workload effectively and efficiently.
• Cross-train others, as needed.

Responsibilities

• Administer end-user support and customer service as a team member of the IT Help Desk.
• Perform hardware and software troubleshooting on Windows PCs
• Microsoft 365 account administration and password management.
• React and respond to security related notifications and incidents.
• Execute technical instructions related to installing Windows operating systems and end user apps.
• Assist in documenting processes, procedures, and IT training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed